Microsoft Office
JUAN CARLOS
Santa Cruz Atoyac
Summary
Productive Regional Account Manager offering 7 years of experience and outstanding oral and written communication skills. Persuasive and charming yet committed to honesty and maintaining long-term, individualized relationships. Known for increasing profits, streamlining company procedures, goal-oriented mindset and building strong relationships with customers and partners to achieve company goals.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Regional Account Manager NOLA
Yellow.AI
Cdmx
05.2022 - Current
- Collaborate with Partner to achieve Goal Quota.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
- Kept detailed records of daily activities through online customer database.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Set and achieved company defined sales goals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Success Account Manager
ADERESO
Cdmx
05.2021 - 05.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Developed and implemented strategies to increase client retention.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Contributed to team objectives in fast-paced environment.
Account Manager
Unified Networks
Cdmx
10.2018 - 01.2020
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Developed and implemented strategies to increase client retention.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Educated clients on new products or services to increase customer engagement with brand.
- Built diverse and consistent sales portfolio focused on CISCO solutions.
- Achieved or exceeded company-defined sales quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Bachelor - Business Administration And Marketing.
Universidad Marista De Queretaro
Queretaro 08.2016 - 07.2018
Skills
Google Workspace
Analytical and Critical Thinking
Teamwork and Collaboration
[Specialization] Conversational Design with AI
Sales trends SaaS
Exceptional customer service
Adapt to diverse groups
Excellent people skills
Problem-solving skills
CRM skills ( Salesforce, MS Dynamics, Hubspot)
Accomplishments
- Business Development - Initiated two key partnerships which resulted in 30% revenue growth in the region.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Software
SalesForce
Microsoft Dynamics
Hubspot
Google WorkSpace
Timeline
Regional Account Manager NOLA
Yellow.AI
05.2022 - Current
Customer Success Account Manager
ADERESO
05.2021 - 05.2022
Account Manager
Unified Networks
10.2018 - 01.2020
Bachelor - Business Administration And Marketing.
Universidad Marista De Queretaro
08.2016 - 07.2018