Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

JUAN CARLOS

Santa Cruz Atoyac

Summary

Productive Regional Account Manager offering 7 years of experience and outstanding oral and written communication skills. Persuasive and charming yet committed to honesty and maintaining long-term, individualized relationships. Known for increasing profits, streamlining company procedures, goal-oriented mindset and building strong relationships with customers and partners to achieve company goals.

Overview

5
5
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Regional Account Manager NOLA

Yellow.AI
Cdmx
05.2022 - Current
  • Collaborate with Partner to achieve Goal Quota.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to team objectives in fast-paced environment.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Built relationships with customers and community to promote long term business growth.
  • Kept detailed records of daily activities through online customer database.
  • Negotiated prices, terms of sales and service agreements.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Set and achieved company defined sales goals.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Consulted with businesses to supply accurate product and service information.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Customer Success Account Manager

ADERESO
Cdmx
05.2021 - 05.2022
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Developed and implemented strategies to increase client retention.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Built relationships with customers and community to promote long term business growth.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Met existing customers to review current services and expand sales opportunities.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Negotiated prices, terms of sales and service agreements.
  • Set and achieved company defined sales goals.
  • Stayed current on company offerings and industry trends.
  • Contributed to team objectives in fast-paced environment.

Account Manager

Unified Networks
Cdmx
10.2018 - 01.2020
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Developed and implemented strategies to increase client retention.
  • Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
  • Liaised with marketing and sales teams to develop targeted campaigns.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Built diverse and consistent sales portfolio focused on CISCO solutions.
  • Achieved or exceeded company-defined sales quotas.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

Bachelor - Business Administration And Marketing.

Universidad Marista De Queretaro
Queretaro
08.2016 - 07.2018

Skills

Google Workspace

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Accomplishments

  • Business Development - Initiated two key partnerships which resulted in 30% revenue growth in the region.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Software

Microsoft Office

SalesForce

Microsoft Dynamics

Hubspot

Google WorkSpace

Timeline

Regional Account Manager NOLA

Yellow.AI
05.2022 - Current

Customer Success Account Manager

ADERESO
05.2021 - 05.2022

Account Manager

Unified Networks
10.2018 - 01.2020

Bachelor - Business Administration And Marketing.

Universidad Marista De Queretaro
08.2016 - 07.2018

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JUAN CARLOS