JUAN CARLOS MEDINA JUAREZ
Bilingual Call Center Sales Executive
Ciudad De México
Summary
Dedicated and competitive Bilingual Customer Advocate with extensive experience in client relations and conflict resolution, seeking to transition into a Collections role. Leverages a strong foundation in customer service and the discipline and strategic persistence honed from competitive racquet sports and beach volleyball to effectively negotiate payment solutions and recover accounts. Proven ability to manage difficult conversations with empathy and professionalism while achieving targets.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Bilingual Call Center Sales Executive
AT&T
10.2024 - 05.2025
- Expert in utilizing consultative sales techniques to build strong customer relationships and enhance the buying experience by recommending tailored AT&T solutions.
- Skilled in resolving billing issues, adding new services, and uncovering customer needs through active listening, empathy, and personalized problem-solving.
- Proficient in selling diverse products including wireless services, DIRECTV, internet, and business systems to drive customer satisfaction and growth.
Customer Service Delivery Advocate
Telat Group
01.2022 - 11.2023
- Facilitated the end-to-end process for customer vehicle sales and trade-ins, ensuring a seamless and positive experience.
- Served as the primary point of contact, communicating with customers via phone, email, text, and in-person interactions.
- Coordinated and scheduled vehicle pick-up appointments, managing logistics for both customers and the company.
- Maintained meticulous and accurate records of all customer interactions and completed necessary paperwork with a high degree of accuracy.
- Operated company vehicles in compliance with all traffic laws to facilitate vehicle acquisition.
Education
Industrial Engineer -
Benemerita Universidad Autonoma de Puebla
07.2012
Skills
Accounting, Financial Reporting,
QuickBooks, Excel, Sales Techniques
Websites
Interests
Sports & Recreation, Racquet sports (tennis, padel, pickleball), beach volleyball, and outdoor activities
Accomplishments
- IT Solutions Upselling & Client Expansion (Trusted Systems) Increased B2B contract renewals by 35% by identifying unmet IT infrastructure needs (e.g., cloud migration, cybersecurity) and positioning tailored upgrades, resulting in $150K+ in annual recurring revenue.
- Cost-Saving Printer Solutions Driving Customer Loyalty (Medigrafic) Slashed client operational expenses by 20% by analyzing procurement processes and recommending cost-saving imported inputs—sourcing high-quality materials at competitive international rates without compromising production efficiency.
- Financial System Implementation & Business Growth Enablement Implemented a streamlined bookkeeping system that enabled accurate financial forecasting, empowering the company to confidently invest in and launch a new line of business.
Training
- Business Model ( Canvas Method ) (IE) Instituto De Economia de la Universitat D'Alacant (UA), 2020
- Excel for Financial Analysis Coursera by Macquarie University, 2021
Timeline
Bilingual Call Center Sales Executive
AT&T
10.2024 - 05.2025
Customer Service Delivery Advocate
Telat Group
01.2022 - 11.2023
Industrial Engineer -
Benemerita Universidad Autonoma de Puebla