Senior Program & Operations Manager with 25+ years of international leadership experience across OEM and EMS industries in Mexico, the US, China, Brazil, and Malaysia. Proven track record in P&L ownership, new product introduction (NPI), Lean Six Sigma, supply chain optimization, and stakeholder management. PMP & IATF16949 Auditor, and recognized for driving cost reductions, site & Supplier qualifications, and customer satisfaction. Bilingual: English & Spanish.
Hi, I’m
Juan F. Lozanon
OPS MGR / SUPPLIER QA PM
Apodaca
Summary
Overview
26
years of professional experience
18
Certifications
1
Language
Work History
Duotec
Sr Program Manager / QA Manager Act
03.2023 - 03.2023
Job overview
- Directed end-to-end delivery of manufacturing projects, New Product Introduction, managing scope, budget, timelines, and client communications during the APQP Phases and PPAP process, including SOP commitments.
- Monitored supplier KPIs across divisions, conducted qualification audits, and led commodity-specific initiatives that improved supplier delivery performance from 88% to 97%.
- Implemented global tools and methodologies (8D, PFMEA, Control Plans), reducing recurring defects by 20% and improving supplier response time by 35%
- Oversaw APQP and PPAP approvals, delivering 95% on-time submissions and accelerating supplier manufacturing readiness.
- Strengthened supplier quality systems, enabling a 25% improvement in product quality KPIs and reducing customer complaints by 30%.
- Responsible for Supplier Qualifications, Injection molding for plastic components, Die Casting and Aluminum stamping.
- Developed customer contracts for long term relationships.
- Hiring Director: Christophe Schild +41-79-540-8487
Celestica
Customer Program Manager
10.2020 - 03.2023
Job overview
- Held full P&L ownership & $M budget across two operations, aligning with AOP targets and delivering on Safety, Quality, OTD, and Cost objectives. Maintained and expanded client relationships, achieving a customer retention rate of 95% and generating $35 in repeat business.
- Directed 100–120 staff, including QA Engineering and Production Managers, ensuring alignment with business and customer requirements. Mentored team members, supporting professional growth and skill development.
- Led Supplier Quality & Customer Development team across multiple commodities, driving superior operational excellence and achieving 100% on-time NPI launches.
- Oversaw project timelines, budgets, and deliverables following PMP best practices, achieving high-quality results on schedule. Drove continuous improvement initiatives across supply chain operations, enhancing efficiency and reducing costs.
- Drove risk mitigation action plans as part of the Annual Operating Plan and financial projections.
- Reviewed and approved new supplier development and qualification, improving sourcing flexibility.
- Collaborated cross-functionally to implement process improvements that increased operational efficiency by 10% and enhanced supplier performance.
- Hiring Director: Antonio Valdez +52-81-1800-0932
Plexus
Sr. Program Manager
09.2018 - 09.2020
Job overview
- Directed a Customer Focus Team of 15 (engineering, planning, quality, supply chain, customer service) to exceed requirements for a major U.S. medical device client (DEXCOM).
- Oversaw production, materials, and engineering operations generating $40M annual sales, achieving targets within the first year. Ensured compliance with regulatory requirements and company standards throughout all supply chain activities.
- Implemented Master Validation Plans, engineering changes, and continuous improvement projects, strengthening operational efficiency.
- Developed and successfully qualified Guadalajara site for new medical customer, delivering products on time and exceeding cost/quality metrics; received Customer Recognition Award (2019).
- Managed P&L, budgets, and NRE (Non-Recurring Expenses) recovery through price reviews, process changes, and shipment charge negotiations.
- Led quarterly pricing reviews with sourcing teams and customers, improving BOM cost efficiency through supplier relocation and qualification.
- Directed new product and equipment releases, including surface mount technology (SMT) and final assembly lines, improving ergonomics and productivity.
- Monitored and optimized KPI performance (Cost, Quality, Delivery, Technology) via monthly customer scorecards, maintaining consistently high scores.
- Hiring Director: Ramon Nogales +52-33-3815-8003
Motorola
NPI Project Manager
07.2008 - 09.2018
Job overview
- Led multiple NPI projects from concept to launch for Motorola Radio Solutions, including portable radios, microphones, and repeaters for U.S. government customers; delivered seamless transitions from prototype to sustain operations.
- Owned a dedicated Business Unit, responsible for quotations, customer POs, invoicing, and lifecycle management of BOM changes and EOL assemblies.
- Achieved 95% success rate in new business quotations and product transfers, launching several major programs (Mackinaw Radios, Antennas, Infrastructure Products, Headsets); earned Motorola Award for contributions.
- Directed 12 lines transfers across Motorola, Guadalajara, Chicago, Texas, and Malaysia, managing a $10M budget.
- Designed and executed a supplier relocation strategy during the 2011 Japan tsunami crisis, saving $200K annually and avoiding shutdowns.
- Implemented Lean Manufacturing techniques (Kanban, Water Spider, 5S, Poka-Yoke, supermarket systems) to establish one-piece flow operations.
- Coordinated cross-functional NPI teams (engineering, test, quality, planning, materials), ensuring rapid corrective actions and direct customer engagement.
- Developed and transferred comprehensive NPI project plans across factory, corporate, and global sites, supporting business, development engineering, logistics, and IT.
- Championed SMT process improvements and PCBA design-for-manufacturing practices to increase quality and reduce rework.
- Hiring Director: Mike Rolfe +1-954-605-4497
Jabil
Test / Project Engineer / SQE Leader
05.2005 - 07.2008
Job overview
- Key member of the Reynosa factory startup team, supporting Nokia customer operations and achieving ISO9000 qualification through new procedures, checklists, and work instructions.
- Led Supplier Quality Engineering (SQE) management for Jabil Guangzhou, China, resolving quality issues, RMAs, and rework negotiations.
- Managed projects for Heat Stamp and Tampo Printing technologies for high-volume models, ensuring scalability and efficiency.
- Oversaw successful product transfers from Guadalajara to Reynosa and from Michigan to Chihuahua, enabling continuity and opening opportunities for U.S. assignments.
- Supervised and developed a 30-person diagnostic/test technician team, improving throughput and issue resolution.
- Worked on-site in Jabil Michigan supporting an automotive customer (Johnson Controls), ensuring smooth launch of new projects.
- Applied Six Sigma methodologies (Kanban, Poka-Yoke) for Nokia projects, driving process improvements and defect reduction.
- Hiring Director: Ramon Nogales +52-33-3815-8003
Orbis
On-site Support Engineer
05.2004 - 05.2005
Job overview
- Provided technical on-site support to Nokia Mexico, Nokia US, Elcote Monterrey, Jabil Guadalajara, and Nokia Brazil.
- Supported fixture wiring, wire harnesses, cable assemblies, and test boxes for Nokia network systems.
- Assisted with new line installations, test racks, motor setups, and vision system testing across Mexico and Brazil.
- Developed training documentation for equipment operation and process procedures.
- Hiring Director: Gennady Byzer +1-469-867-7550
Nokia
Test Lead Technician
04.1999 - 05.2004
Job overview
- Performed preventive and corrective maintenance on test equipment, including flash alignment and functional systems.
- Led functional test equipment setup and installation for production lines manufacturing millions of cell phones.
- Collaborated with Development Engineering in Texas on NPI product reviews prior to mass production.
- Achieved Green Belt certification with Nokia, leading a project that delivered $250K USD in annual savings.
- Configured vision systems, RF calibration setups, and audio testing equipment.
Delphi
Test Equipment Technician
04.1997 - 04.1999
Job overview
- Conducted preventive and corrective maintenance on test equipment for automotive radios.
- Installed and maintained functional test systems, including computers and software.
- Supported multiple product lines: Buick, Cadillac, Pontiac, Tuner, VCR, In-circuit, and Audit families.
Education
The University of Texas Pan-AmericanEdinburgh, TX
B.S. from Electrical Engineering
University Overview
Skills
Operations & Project Management (PMP Diploma, Green Belt Certified) – Leadership of cross-functional teams across North America, Asia, and South America
Global Operations Leadership – 10 years directing programs and operations in 4 countries with projects impacting 6 regions
Quality & Compliance – Certified IATF16949 Auditor; expertise in PPAP, APQP, Core Tools & ISO-14000 / 45001
Manufacturing & Operations Management – P&L ownership, supply chain optimization, IT systems, engineering, and cost reduction initiatives
Customer & Stakeholder Management – Proven ability to build long-term client relationships and deliver measurable business value
Continuous Improvement – Passion for Lean Six Sigma (SMED, Poka-Joke, 6s, Water Spider, JIT, Gemba, Kaizen, Supermarket, Kanban), operational excellence, and leading teams to achieve efficiency and savings
SOFT SKILLS
1- Team Work
2- Stress Management
3- Time Management
4- Adaptability
5- Problem solving
6- Attention to detail
7- Communication
8- Ethical Judgment
Certification
IATF 16949:2016 Auditor – Certificate C23/1247-08, Exp. Q4 2025 /
Accomplishments
Accomplishments
- Medical Customer Recognition – Led the organization to successfully qualify a manufacturing site in record time. (Jan 2019)
- New Product Introductions – Managed introduction of products into Mexico from the US and Asia, including on-site supplier relocation and qualification of all factory needs. (2015–2017)
- Successful Business Transfers – Oversaw multiple business transfers from Malaysia to Mexico, managing a core team, operator training in Asia, and a $10M USD budget. (2012–2015)
- Motorola Award – Recognized for contributions to the Supply Chain team during the Japan crisis, successfully managing material shortages to prevent factory shutdown. (Aug 2012)
- Motorola BYOD Recognition – Commended by the Americas Operations Manager for leadership in improving the Reynosa quoting process for new products, achieving a 95% success rate and bringing significant new business. (Feb 2010–2012)
- Vendor Relocation & Cost Savings – Directed vendor relocations across the Americas in response to high demand, collaborating with Development Engineering to achieve $200K USD annual savings. (June 2009)
Timeline
Sr Program Manager / QA Manager Act
Duotec
03.2023 - 03.2023
Customer Program Manager
Celestica
10.2020 - 03.2023
Sr. Program Manager
Plexus
09.2018 - 09.2020
NPI Project Manager
Motorola
07.2008 - 09.2018
Test / Project Engineer / SQE Leader
Jabil
05.2005 - 07.2008
On-site Support Engineer
Orbis
05.2004 - 05.2005
Test Lead Technician
Nokia
04.1999 - 05.2004
Test Equipment Technician
Delphi
04.1997 - 04.1999
The University of Texas Pan-American
B.S. from Electrical Engineering