Juan Francisco Enciso Buendia
AUXILIAR ADMINISTRATIVO / CALL CENTER / PILOT
Cdmx
Summary
Personal growth, developing professionally in a company that can offer me the opportunity to grow professionally.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Pilot
Remotics
Cerrada Relox 16, Coyoacan, MX
03.2025 - 02.2026
- Supervise Uber's food delivery robots and take control if their autonomy endanger people, animals, or vehicles. The goal is to optimize the route to complete the delivery as quickly as possible, following a set of rules to prioritize or jeopardize the operation.
- Best pilot of the last six months, deliveries arrived 4 - 5 min earlier, no injuries to persons
Contact Center
Broxel
05.2023 - 11.2025
- Provide specialized customer service to VIP clients regarding financial accounts and loans, resolving any questions about the financial institution's products. Assist US clients and mexicans with Financiera del Bienestar dedit cards, supporting their registration on the platform, providing general technical support, and clarifying unrecognized amounts and transactions. Serve as the night team leader, providing support in processes and guiding colleagues to achieve positive scores in their interactions. Handle objections and act as a liaison between HR and the shift team, assisting with contract signings, addressing payroll inquiries, and monitoring team members.
- Top perfomer from 2023 to 2025 for night shift
IT Service Desk
Computacenter Services Mexico SA de CV
Paseo De La Reforma 415, MX
01.2023 - 06.2023
- Level 1 technical support for Alstom employees, including remote configuration of Windows users, installation of printers for Wi-Fi printing, and incident reporting if the problem cannot be resolved on the first interaction. The support is provided to users in Spain, Mexico, the United States, and Canada.
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to endusers.
- Assisted in the development of IT service desk policies, ensuring compliance with industry standards and regulations while maintaining a focus on providing excellent customer service.
- Spearheaded efforts to streamline IT service desk operations, resulting in improved ticket resolution times and enhanced user experience.
Agent Customer Service
Concentrix Services Mexico SA de CV
Insurgentes Sur, MX
09.2022 - 12.2022
- I assist Uber Eats delivery drivers by helping them find the correct address, contacting the customer, and supporting them by making adjustments if the trip is longer than the distance indicated by the app.
I also interact with the customer to resolve any questions regarding their order.
Auxiliar Comercial
Telmex SAB de CV
05.2018 - 08.2022
- Customer service for residential and commercial telecommunications clients, including invoice breakdowns and clarifications, customer retention through third-party support for quick and effective solutions. Sales, installation, and configuration of smart home devices, desktop and laptop computers, mobile and landline phones, and answering any questions.
Bingual Customer Service Bilingue
Telvista México
03.2017 - 02.2018
- Bilingual telephone agent starting services for the T-Mobile campaign, Mobile phone service, general customer service, bill breakdown and clarification, plan changes, increases and decreases in your rates, customer retention, as well as willingness to resolve any doubt.
Education
Inglés
IELTS British Columbia
10.2015
Universidad Anáhuac Campus México Norte
05.2014
Mechanics Course -
CEDVA
02.2013
High School -
UVM Campus Texcoco
05.2012
Skills
Proactive, multitasking, tolerant of frustration, able to work under pressure, punctual, organized, committed, with a pleasant tone of voice and responsible Love learn new things
Timeline
Pilot
Remotics
03.2025 - 02.2026
Contact Center
Broxel
05.2023 - 11.2025
IT Service Desk
Computacenter Services Mexico SA de CV
01.2023 - 06.2023
Agent Customer Service
Concentrix Services Mexico SA de CV
09.2022 - 12.2022
Auxiliar Comercial
Telmex SAB de CV
05.2018 - 08.2022
Bingual Customer Service Bilingue
Telvista México
03.2017 - 02.2018
Inglés
IELTS British Columbia
Universidad Anáhuac Campus México Norte
Mechanics Course -
CEDVA
High School -
UVM Campus Texcoco
References
- Paola Guadalupe, Contreras Rizo, 5571879953, Eje Central Lázaro Cárdenas 403 L, Col. Narvarte Del. Benito Juárez, CP.03020
- Marina, Barrera González, 5566882647, Calle 5 de Febrero 561 Col. Xola, Del. Benito Juárez, CP.03400
Ethical Values
Respect, Tolerance, Responsibility, Honesty and Leadership
Work Skills
- Document drafting, proficiency in Microsoft Office (Excel, Word, PowerPoint), organization, and excellent spelling.
Cash handling, sales, and equipment setup.
Excellent customer service, friendliness, teamwork, logistics, and organization. Over 10 years of experience driving vehicles, from sedans to station wagons, with a valid Mexico City driver's license.
Personal information
- Adress: Comprensión Manzana 2 Lote 11 , Col. La Retama, Alcaldía Cuajimalpa, C.P. 57264
- Phone numer: 5578781593
- Email: fenciso32@gmail.com