Juan García Ayala
Customer Service Agent
Tonala,JAL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Language
Work History
Customer Service Representative Agent
Teleperformance, Av. Camino Al Iteso 8900-4, Pinar De La Calma, 45080 San Pedro Tlaquepaque, Jal.—
San Pedro Tlaquepaque
03.2020 - 01.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Asked probing questions to find out their life style and needs to provide the right product or service to make a sale.
- Thanked and apreciated
- Branded company name
Customer Service Agent
Alorica
San Pedro Tlaquepaque, Jalisco
08.2017 - 09.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Addressed customer account discrepancies and concerns.
- Facilitated communications through management of inbound and outbound customer calls.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Intern,Counselor, Cordinator
Casa De Los Milagros Church
Guadalajara Jalisco
10.2013 - 07.2017
- Maintained religious records and documents.
- Supported religious leaders in performing various duties.
- Wrote and delivered sermons.
- Attended meetings with religious leaders.
- Participated in various outreach programs.
Education
High School Diploma, Equivalent GED - Social Studies, Math, English Language Arts, And S
SAN ANDREAS CONTINUATION HIGH SCHOOL
191 Alvarado St, Hollister, CA 95023, United State 08.1981 - 06.1985
Skills
Sales expertise
Complaint resolution
Order fulfillment
Account management
Creative problem solving
Strategic sales knowledge
Team motivation
Excellent team player
Collaborative team work
Teamwork mindset
Languages
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Customer Service Representative Agent
Teleperformance, Av. Camino Al Iteso 8900-4, Pinar De La Calma, 45080 San Pedro Tlaquepaque, Jal.—
03.2020 - 01.2023
Customer Service Agent
Alorica
08.2017 - 09.2019
Intern,Counselor, Cordinator
Casa De Los Milagros Church
10.2013 - 07.2017
High School Diploma, Equivalent GED - Social Studies, Math, English Language Arts, And S
SAN ANDREAS CONTINUATION HIGH SCHOOL
08.1981 - 06.1985