Juan García Ayala
Customer Service Agent
Tonala,JAL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Language
Work History
Customer Service Representative Agent
Teleperformance, Av. Camino Al Iteso 8900-4, Pinar De La Calma, 45080 San Pedro Tlaquepaque, Jal.—
San Pedro Tlaquepaque
03.2020 - 01.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Asked probing questions to find out their life style and needs to provide the right product or service to make a sale.
- Thanked and apreciated
- Branded company name
Customer Service Agent
Alorica
San Pedro Tlaquepaque, Jalisco
08.2017 - 09.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Addressed customer account discrepancies and concerns.
- Facilitated communications through management of inbound and outbound customer calls.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Intern,Counselor, Cordinator
Casa De Los Milagros Church
Guadalajara Jalisco
10.2013 - 07.2017
- Maintained religious records and documents.
- Supported religious leaders in performing various duties.
- Wrote and delivered sermons.
- Attended meetings with religious leaders.
- Participated in various outreach programs.
Education
High School Diploma, Equivalent GED - Social Studies, Math, English Language Arts, And S
SAN ANDREAS CONTINUATION HIGH SCHOOL
191 Alvarado St, Hollister, CA 95023, United State 08.1981 - 06.1985
Skills
Sales expertise
undefinedLanguages
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Customer Service Representative Agent
Teleperformance, Av. Camino Al Iteso 8900-4, Pinar De La Calma, 45080 San Pedro Tlaquepaque, Jal.—
03.2020 - 01.2023
Customer Service Agent
Alorica
08.2017 - 09.2019
Intern,Counselor, Cordinator
Casa De Los Milagros Church
10.2013 - 07.2017
High School Diploma, Equivalent GED - Social Studies, Math, English Language Arts, And S
SAN ANDREAS CONTINUATION HIGH SCHOOL
08.1981 - 06.1985
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