Juan González Zariñán

• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Devised processes to boost long-term business success and increase profit levels.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
• Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
• Spearheaded department training for appraisals of new components.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Produced highly accurate internal and external letters and memoranda.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained excellent attendance record, consistently arriving to work on time.
• Participated in team-building activities to enhance working relationships.
• Answered central telephone system and directed calls accordingly.
• Corresponded with clients through email, telephone or postal mail.
• Answered phone promptly and directed incoming calls to correct offices.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Collected, handled and documented payments for travel services and associated feels.
• Completed accurate reservations for business travelers at point of sale.
• Handled catering scheduling, ordered food and planned events.
• Worked with chefs to plan menus according to client needs and budgets.
• Integrated service and team management strategies to boost business profits.

• Manage Hotel operations, reservations, spa and food services (organic food) design menus
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Partnered with vendors and suppliers to effectively manage and budget.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
• Trained new employees on proper protocols and customer service standards.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• According Best Leading Hotels consider us one of the 3 Best Boutique Hotels in Morelos, Mexico in 2007.
• Directed strategic workforce planning, performance management, and benefits administration.
• Enhanced industry and technical knowledge through active participation in learning and growth opportunities.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
• Entered customer data into room system and updated information whenever patrons changed rooms.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Cross-trained and provided back up for customer service managers.
• Cross-trained and backed up other customer service managers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customes.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided primary customer support to internal and external customer
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
• Promoted local entertainment and sporting events and offered details to assist patrons.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
• Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.

*Began to work at this company as a Barista in one of their stores for about 1 year, then they offer me the opportunity to grow as an Operational & Development Manager.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Cleaned counters, machines, utensils and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Maintained supply levels in counter and customer areas to meet typical demands.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Customized training strategies based on individual barista knowledge, experience and strengths.
• Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
• Promoted company in local community through word-of-mouth, social media and special events.
• Negotiated with vendors and suppliers to reduce costs and achieve profitability.
• Developed waste-control policies to maintain profitable operations.
• Coordinated employee schedules, payroll, and new hire training.
• Resolved customer complaints involving food or beverage quality and service.
• Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
• Developed ongoing training initiative to improve beverage knowledge of serving employees.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Partnered with vendors and suppliers to effectively manage and budget.

• Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
• Assisted manager with special projects and ad hoc reporting requests.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Prepared monthly closings by creating journal entries and reconciling accounts.
• Quickly and accurately processed payments, credits and other transactions using company software applications.
• Completed balance sheet reconciliations and profit and loss statements with high accuracy.
• Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
• Organized budget documentation and tracked expenses to maintain tight business controls.
• Completed bi-weekly payroll for company employees.
• Supported finance department payroll administration while monitoring reportable hours of [Number] full-time employees.
• Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
• Used soldering skills to connect components securely.
• Handled calibration of audio and visual equipment for customers and set up devices for optimal performance.
• Determined optimal position for mounting speakers for clearest sound.
• Computed cost estimates for labor and materials.