Juan Gordillo
Bilingual Agent
León, Guanajuato
Summary
Dynamic sales and support professional with a proven track record at OneStar, consistently exceeding sales targets and enhancing customer satisfaction. Skilled in strategy development and paperwork processing, I foster strong client relationships while managing diverse accounts. My commitment to continuous improvement and exceptional product demonstrations drives results and client retention.
Overview
6
6
years of professional experience
Work History
Sales Agent
OneStar
01.2025 - Current
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Support Specialist
Allianz Partners
08.2021 - 11.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Agent Representative
Munoz Y Asociados
04.2020 - 06.2021
- Provided exceptional support to clients during the onboarding process, fostering strong relationships.
- Served as a reliable point-of-contact for clients seeking guidance or assistance throughout their buying journey.
- Participated in ongoing training programs to continuously improve skills and stay current on industry developments.
- Managed a diverse portfolio of accounts, maintaining high levels of client retention and satisfaction.
Collections Agent
Oportun
02.2019 - 08.2020
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Education
High School Diploma -
Camelback High-school
Arizona 05.2001 -
Skills
Paperwork processing
Strategy development
Product demonstrations
Customer assistance
Timeline
Sales Agent
OneStar
01.2025 - Current
Support Specialist
Allianz Partners
08.2021 - 11.2024
Agent Representative
Munoz Y Asociados
04.2020 - 06.2021
Collections Agent
Oportun
02.2019 - 08.2020
High School Diploma -
Camelback High-school
05.2001 -
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