Juan Jose Carrillo Cervantes
Fraud Prevention And Authorization Specialist
coyoacan
Summary
Specialist in Fraud Prevention (E-Commerce)
Overview
13
13
years of professional experience
1
1
Certification
2
2
Languages
Work History
Manager Prevencion of Fraude
Palacio De Hierro
02.2026 - Current
- Strategic leadership: Creation and execution of the comprehensive fraud prevention strategy.
- Project management: Responsible for the launch of key projects, including the implementation of the digital onboarding process and the migration/optimization of fraud prevention tools.
Fraud Prevention and Authorization Specialist (MasterCard In-Plant Consultant)
Stratis LATAM
08.2025 - 01.2026
- Lead the implementation of best practices and recommendations provided by MasterCard to different issuers, continuous data analysis, and generation of operational recommendations.
Fraud Prevention Coordinator, Financial Services and Retail
Coppel S.A. de C.V.
07.2021 - 08.2025
- Responsible for managing fraud prevention strategies for financial services channels, such as payments, loans, and Coppelpay, with the intention of mitigating fraud and maximizing our sales.
Payment Methods and Fraud Prevention Manager
doto.com.mx
01.2020 - 01.2021
- Responsible for monitoring and implementing continuous improvements in all payment methods for the store, as well as generating fraud prevention strategies to mitigate potential losses.
Risk and Fraud Prevention Analyst (E-Commerce)
Grupo Martí
08.2015 - 01.2020
- Continuous monitoring of sales made on the Marti Mx online store.
- Prevention of fraudulent transactions to minimize chargebacks to optimal levels, managing a benchmark of 2.2% of total sales.
- Identification of key issues on the e-commerce platform.
- Performing administrative tasks related to group accounts, including bank reconciliations, improper charges, and interest-free installments.
- Management of online banking, business banking, and TNSPAY Gateway.
- PayPal account management, handling refunds, platform disputes, and general case management.
- Generating reports and statistics based on sales, chargebacks, and bank approval levels.
- Creation of strategies, blacklists, speed rules, and administration of the Cybersource Decision Manager.
- Analysis of fraud prevention strategies to improve, adapt, and update tools based on evolving fraud methods.
- Refund management.
Fraud Analyst
Citibank (Banamex USA)
01.2014 - 08.2015
- Global account monitoring for fraud and money laundering prevention, as well as preparation of daily statistical reports. Direct client contact, validation of out-of-pattern transactions.
Operations Manager
BBVA Bancomer
11.2012 - 02.2014
- Activities: Monitoring and analysis of ATM failures nationwide, as well as continuous reporting management for prompt recovery and return to operation, cash replenishment, remittance control, telephone support in conjunction with ETVs and field engineering.
Education
Bachelor's Degree in Business Administration - Business Administration And Management, General
UNIREM
01-2012
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Certification
Safety and hygiene
Timeline
Manager Prevencion of Fraude
Palacio De Hierro
02.2026 - Current
Fraud Prevention and Authorization Specialist (MasterCard In-Plant Consultant)
Stratis LATAM
08.2025 - 01.2026
Fraud Prevention Coordinator, Financial Services and Retail
Coppel S.A. de C.V.
07.2021 - 08.2025
Payment Methods and Fraud Prevention Manager
doto.com.mx
01.2020 - 01.2021
Risk and Fraud Prevention Analyst (E-Commerce)
Grupo Martí
08.2015 - 01.2020
Fraud Analyst
Citibank (Banamex USA)
01.2014 - 08.2015
Operations Manager
BBVA Bancomer
11.2012 - 02.2014
Bachelor's Degree in Business Administration - Business Administration And Management, General
UNIREM