Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Juan Jose Hawley

El Paso

Summary

Hardworking College Student seeking employment. Currently studying in UTEP with one semester left to graduated for my bachelor degree on international business. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.

Overview

3
3
years of professional experience

Work History

Mover

U-haul
06.2024 - 10.2024

Customer service

Alorica
07.2022 - 06.2024
  • Implement excellent customer service at bank level
  • Implemented a customer feedback system that proactively resolves customer issues before they become complaints
  • Learn the importance of customer service and out to do it the best way possible
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.

Cleaning crew

Happy cleaning
10.2022 - 12.2022
  • Hardworking cleaning crew in a great environment

Landscaping

Idea Jardin USA
05.2022 - 07.2022
  • Hardworking environment with amazing co-workers, learning important skills and making sure the job its perfect

Segregation

Lark Industries
07.2021 - 03.2022
  • Segregating important medical equipment, great team working and knowledge acquired

Education

Associates of Arts -

El Paso Community College
12.2020

High School -

Instituto Iberoamericano San Patricio
06.2018

Skills

  • Ability to Multitask
  • Teamwork
  • Ability to Work in a Team
  • Communication
  • Ability to Work Under Pressure
  • Fast Learner
  • Customer Service
  • Bilingual

Languages

Spanish
English

Hobbies and Interests

  • Working out
  • Videogames
  • Making Tiktok videos
  • Collecting Fragrances

Timeline

Mover

U-haul
06.2024 - 10.2024

Cleaning crew

Happy cleaning
10.2022 - 12.2022

Customer service

Alorica
07.2022 - 06.2024

Landscaping

Idea Jardin USA
05.2022 - 07.2022

Segregation

Lark Industries
07.2021 - 03.2022

High School -

Instituto Iberoamericano San Patricio

Associates of Arts -

El Paso Community College

Similar Profiles

CREATE PROFILE
Juan Jose Hawley