Senior IT and Project Management leader with more than 15 years of experience leading technology operations, infrastructure programs, and complex project execution within luxury hospitality, residential, golf club, and real estate development environments. Proven track record directing multidisciplinary initiatives involving enterprise infrastructure, construction technology integration, operational governance, vendor coordination, budgeting, and strategic planning. Experienced managing high-impact projects from planning through execution while aligning operational objectives, stakeholder expectations, and business priorities. Strong leadership background in portfolio coordination, project governance, operational transformation, infrastructure modernization, and technology-enabled business operations. Fluent in English and Spanish.
Hi, I’m
JUAN JOSÉ MARRUFO BACELIS
Los Cabos
Summary
Overview
1
Certification
13
years of professional experience
Work History
DISCOVERY LAND COMPANY / CHILENO BAY CLUB
Senior IT Manager / IT Director
01.2022 - Current
Job overview
- Lead strategic technology operations and project execution across hospitality, residential, HOA, golf, and corporate environments supporting more than 500 users and complex multi-property operations.
- Lead enterprise technology operations including infrastructure, communications, guest-facing systems, residential services, and operational platforms.
- Manage technology project portfolio involving infrastructure upgrades, operational improvements, residential technology services, and construction-related initiatives.
- Coordinate multidisciplinary projects with contractors, consultants, vendors, operations teams, and executive leadership.
- Successfully led execution and supervision of special systems infrastructure for a large-scale luxury Water Park project including: Fiber optic infrastructure, Structured cabling, WiFi ecosystems, Audio/video systems, Cinema systems, Automation platforms, Network infrastructure.
- Participated in planning and implementation of Beach Club and residential technology infrastructure supporting hospitality and operational environments.
- Directed operational coordination of residential internet, IPTV, telephony, and connectivity services for luxury residences.
- Developed governance-oriented operational initiatives including: IT service management improvements, Service catalog initiatives, Incident and service request standardization, Documentation processes, Reporting frameworks, Operational workflows.
- Managed vendor relationships, procurement coordination, budgeting initiatives, and technology planning aligned with operational and business objectives.
- Led operational and infrastructure planning initiatives involving: Enterprise networking, Enterprise Construction software, Virtualization environments, Backup & disaster recovery, CCTV platforms, Access control systems, Monitoring platforms, Cloud collaboration tools.
- Prepared executive presentations, operational reports, infrastructure planning strategies, and technology roadmaps for leadership teams.
- Managed team coordination, prioritization, operational support, and project execution across multiple simultaneous business units.
- Led cross-functional teams to ensure project alignment with strategic goals.
- Streamlined reporting processes, improving visibility into project status and risks.
Senterracorp / Villas del Mar - Palmilla
Director Del Mar Connect
01.2013 - 01.2022
Job overview
- Directed the management of the company Del Mar Connect, led strategic technology operations and project execution across hospitality, residential, HOA, and corporate environments, supporting the low-voltage projects for around 100 Villas.
- Lead enterprise technology operations and projects, including infrastructure, communications, guest-facing systems, residential services, and operational platforms.
- Manage technology project portfolio involving infrastructure upgrades, operational improvements, residential technology services, and construction-related initiatives.
- Coordinate multidisciplinary projects with contractors, consultants, vendors, operations teams, and executive leadership.
- Successfully led execution and supervision of special systems infrastructure for a large-scale luxury Water Park project including: Fiber optic infrastructure, Structured cabling, Residential low voltage projects, Technologies design consultation, Contractor coordination.
- Participated in planning and implementation of Beach Club and residential technology infrastructure supporting hospitality and operational environments.
- Directed operational coordination of residential internet, IPTV, telephony, and connectivity services for luxury residences.
- Developed governance-oriented operational initiatives, including: IT service management improvements, Service catalog initiatives, Incident and service request standardization, Documentation processes, Reporting frameworks, Operational workflows.
- Managed vendor relationships, procurement coordination, budgeting initiatives, and technology planning aligned with operational and business objectives.
- Prepared executive presentations, operational reports, infrastructure planning strategies, and technology roadmaps for leadership teams.
- Managed team coordination, prioritization, operational support, and project execution across multiple simultaneous business units.
- Del Mar Connect was a technology company providing IT projects for residential customers in Palmilla. The company's annual GOP was around $350,000 USD. Del Mar Connect provided consultation and project management for the Palmilla development department.
Education
Instituto Tecnologico De CancunCancun, Mexico
Bachelor’s Degree from Engineering in Systems
01-2004
University Overview
Tecnológico De Monterrey
Diploma in Project Management
University Overview
48 Hours
Tecnológico de Monterrey
Project Management Studies
University Overview
Tecnologico de Monterrey
Manager skills
University Overview
48 hours
Tecnologico de Monterrey
Storytelling and impactful presentations
University Overview
24 hours
Skills
- PMO Governance & Portfolio Management
- IT Project Leadership
- Strategic Planning & Execution
- Program & Vendor Management
- Cross-Functional Team Leadership
- Resource Allocation & Budgeting
- Risk Management & Mitigation
- IT Infrastructure & Operations
- Hospitality & Residential Technology
- Stakeholder Communication
- Process Standardization
- IT Service Management (ITIL-Oriented)
- Executive Reporting & Presentations
- Operational Transformation Initiatives
- Construction Technology Coordination
- Microsoft 365
- VMware
- Procore
- Cisco Meraki
- Freshservice
- Smartsheets
- SharePoint
- Power Automate
- Planner
- GPON Infrastructure
- IPTV Platforms
- Access Control Systems
- Enterprise Networking
- Audio/Video Systems
- CCTV Platforms
- Confluence
- Microsoft Planner
- Jira
- Microsoft Teams
- Kanban & Agile
- Autocad
- Requirements analysis
- Infrastructure planning
- Scope definition
- Project coordination
- ITIL framework
- Infrastructure development
- Expense analysis
Accomplishments
Accomplishments
MAJOR PROJECTS
Luxury Water Park Infrastructure Project
Directed planning, coordination, execution, and supervision of special systems and technology infrastructure including networking, fiber optics, automation, audiovisual systems, WiFi, and entertainment systems for a large-scale hospitality development.
Luxury Beach Club Infrastructure Project(In Construction)
Directed planning, coordination, execution, and supervision of special systems and technology infrastructure including networking, fiber optics, automation, audiovisual systems, WiFi, and entertainment systems for a large-scale hospitality development.
Racquet Club Project
Directed planning, coordination, execution, and supervision of special systems and technology infrastructure including networking, fiber optics, automation, audiovisual systems, WiFi, and entertainment systems(audio,Video).
Residential Technology Infrastructure Expansion
Led deployment coordination and operational support of residential connectivity services, including GPON infrastructure, IPTV systems, telephony, and enterprise networking. The development is around 600 residences.
IT Operational Transformation Program
Implemented operational improvement initiatives focused on:
• ITSM standardization
• Service catalog development
• Automation workflows
• Infrastructure monitoring
• Planner implementation for projects
• Operational documentation
• Reporting standardization
Hospitality & Club Technology Operations
Managed technology operations supporting luxury hospitality environments including guest-facing systems, operational platforms, audiovisual systems, golf operations, and enterprise collaboration services.
Certification
- Project Management Studies, Tecnológico de Monterrey
- Manager skills, 48 hours, Tecnologico de Monterrey
- Storytelling and impactful presentations, 24 hours, Tecnologico de Monterrey
Languages
Spanish
English
Timeline
Senior IT Manager / IT Director
DISCOVERY LAND COMPANY / CHILENO BAY CLUB
01.2022 - Current
Director Del Mar Connect
Senterracorp / Villas del Mar - Palmilla
01.2013 - 01.2022
Tecnologico de Monterrey
Storytelling and impactful presentations
Tecnologico de Monterrey
Manager skills
Tecnológico de Monterrey
Project Management Studies
Instituto Tecnologico De Cancun
Bachelor’s Degree from Engineering in Systems
Tecnológico De Monterrey
Diploma in Project Management
Technologies And Platforms
Technologies And Platforms
- Microsoft 365
- VMware
- Procore
- Cisco Meraki
- Freshservice
- Smartsheets
- SharePoint
- Power Automate
- Planner
- GPON Infrastructure
- IPTV Platforms
- Access Control Systems
- Enterprise Networking
- Audio/Video Systems
- CCTV Platforms
- Confluence
- Microsoft Planner
- Jira
- Microsoft Teams
- Kanban & Agile
- Autocad
Leadership Highlights
Leadership Highlights
- More than 15 years leading technology operations and project execution
- Extensive experience in luxury hospitality and residential developments
- Strong executive communication and stakeholder management skills
- Experience coordinating complex infrastructure and operational projects
- Proven ability to lead teams in high-demand operational environments
- Strong business alignment and operational decision-making capabilities
Professional Development
Professional Development
Diploma in Project Management, 48 Hours, Tecnológico de Monterrey