Hi, I’m
Juan Lara
IT Security and Identity Management Analyst.
Queretaro
Summary
With extensive experience spanning a decade as an IT engineer, career that is marked by a relentless pursuit of new challenges and a knack for quickly mastering new processes and technologies. This enthusiasm not only fuels the contribution to organizational success but also propels my professional development. Dedicated to enhancing IT performance, continuously seeking out and applying innovative solutions to boost efficiency and productivity. Currently, on the lookout for roles that will allow to utilize my vast expertise and leadership abilities, either as a team member or in a managerial position, to significantly impact and contribute to shared goals.
Overview
11
years of professional experience
5
years of post-secondary education
2
Languages
Work History
TCS/HPE
IT Analyst (IAM)
11.2023 - 03.2024
Job overview
- Daily troubleshooting of issues related to SailPoint implementation, ensuring smooth operation and user satisfaction
- Analyzed wide range of information to ensure accuracy and consistency across various platforms
- Monitored routine health checks on SailPoint servers, ensuring continuous and optimal performance to support flawless production operations.
TCS/Walgreens
Security Administrator Lead 1L/IT Analyst (IAM)
04.2019 - 07.2023
Job overview
- Collaboratively designed and implemented new processes with client, meeting project requirements and significantly enhancing production support efficiency, resulting in 90% improvement in response times
- Reviewed and updated various types of documentation, including technical manuals and process guidelines, to enhance clarity and utility
- These modifications led to significant improvements in operational effectiveness and employee productivity
- Actively collaborated on key projects utilizing Oracle IAM and Saviynt technologies, contributing to design and implementation of secure access management solutions that improved system security and user access efficiency.
TCS/Walgreens
Security Administrator Lead 1L
06.2017 - 04.2019
Job overview
- Oversaw regulation of access to numerous applications and technologies, employing rigorous authentication and authorization protocols to ensure security and compliance while supporting seamless user experiences
- Collaborated closely with multiple IT and business units, such as cybersecurity teams, to fortify data security and integrity
- Through strategic initiatives, not only heightened data protection standards but also optimized processes to elevate customer satisfaction levels
- Led global identity team, enhancing strategic direction and incident management through proactive processes, trend analysis, and root cause solutions to improve user experience.
TCS/Walgreens
Security Administrator Agent 1L
01.2015 - 06.2017
Job overview
- Provided 7x24x365 support to over 500,000+ users worldwide, covering wide type of resources including Java-based app, Active Directory, UNIX, Mainframe, AS/400 systems, Xceedium Jumpserver, Cisco AnyConnect VPN, RSA SecurID Tokens, and VDI
- This role demanded high technical proficiency and contributed to enhanced system reliability and user satisfaction
- Managed daily operations within phone and ticket queues, ensuring prompt and effective resolution of client inquiries and issues
- This coordination was key to maintaining high levels of client satisfaction and operational efficiency.
iQuasoft
Full Stack Java Developer/IT Support
01.2013 - 12.2015
Job overview
- Developed Java application (Android/Windows) enabling interaction with all plug & play devices, achieving full automation
- Implemented new software setup, reducing human effort by 45% and lowering operational costs
- Installed numerous CCTV and POS systems, enhancing security and operational efficiency in various establishments by 70%
- Managed health of software and hardware across multiple locations, significantly reducing risk of capital losses.
Education
Universidad Tecnológica del Norte de Guanajuato - Dolores HidalgoDolores Hidalgo, Guanajuato
Engineer in Information and Communication Technology
01.2011 - 05.2013
Universidad Tecnológica del Norte de Guanajuato - Dolores HidalgoDolores Hidalgo, Guanajuato
Higher Technician in Computer Systems
01.2009 - 05.2011
Skills
Initiative
undefinedTimeline
IT Analyst (IAM)
TCS/HPE
11.2023 - 03.2024
Security Administrator Lead 1L/IT Analyst (IAM)
TCS/Walgreens
04.2019 - 07.2023
Security Administrator Lead 1L
TCS/Walgreens
06.2017 - 04.2019
Security Administrator Agent 1L
TCS/Walgreens
01.2015 - 06.2017
Full Stack Java Developer/IT Support
iQuasoft
01.2013 - 12.2015
Universidad Tecnológica del Norte de Guanajuato - Dolores Hidalgo
Engineer in Information and Communication Technology
01.2011 - 05.2013
Universidad Tecnológica del Norte de Guanajuato - Dolores Hidalgo
Higher Technician in Computer Systems
01.2009 - 05.2011
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