Juan Leija
Nuevo León
Summary
Dedicated and responsible Telecomm Engineer professional with over 10 years of experience in electronic security systems, structured cabling and PBX systems. Solid background in software configuration and equipment installation, project management with swift capacity to learn and apply new skills. Commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Supervisor and Technical Support CCTV Sys
FRISA Forjados
09.2021 - Current
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Servers management, Bosch VMS, Bosch AMS, ISS SecurOS, Vivotek VAST, NVR Hikvision
- Development and management of new projects
- Enhanced system performance by troubleshooting and resolving IP CCTV-related issues.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Coordinated with vendors to procure high-quality components at competitive prices, reducing overall project costs.
- Optimized video surveillance quality by regularly maintaining and upgrading camera systems.
Supervisor of Operations
Advanced Security Systems Del Noreste
09.2020 - 06.2021
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
Service Engineer
Osi Networks S.A. De C.V.
02.2020 - 04.2020
- Technical support on site and remote of access control and CCTV systems
- Negotiated competitive pricing with suppliers, resulting in improved profit margins for the company.
Presales Engineer
Nugasys S.A. de C.V.
01.2017 - 02.2020
- Design and implementation of CCTV, access control, structured cabling, LAN, Wireless, IP PBX systems
- Served as a liaison between sales, engineering, and marketing teams to ensure alignment on key objectives throughout the sales cycle.
- Provided technical expertise and support during the sales process, increasing customer confidence in product capabilities.
- Resolved complex technical issues during pre-sales engagements, demonstrating problem-solving skills that built customer trust in our solutions.
- Educated clients on the technical aspects of products, ensuring they had a clear understanding of functionality and benefits.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Assisted customers in troubleshooting product issues and provided timely technical support.
Technical Support Engineer
Roca Acero S.A. De C.V.
03.2014 - 03.2016
- PBX Avaya IP Office management
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Resolved technical issues promptly, minimizing downtime for critical surveillance systems.
- Repaired access control, CCTV, electronic devices devices to maintain electronic security systems.
Service Engineer
Distribuidora Importek S.A. De C.V.
10.2011 - 03.2014
- Installed, configured and tested equipment on specialized platforms.
- Enhanced customer satisfaction by efficiently installing, maintaining, and repairing PBX systems, CCTV and access control equimpent.
- Expedited network expansions by performing accurate cable pulls, terminations, labeling, and testing according to project specifications.
Installation Technician
Dot Dcd S.A. De C.V.
05.2007 - 10.2011
- Read and understood product manuals and blueprints.
- Troubleshot and resolved technical issues, ensuring optimal functionality of installed CCTV systems.
- Assisted in the training of new technicians, sharing knowledge and expertise on installation techniques and best practices.
- Enhanced network performance by installing and maintaining structured cabling systems for various clients.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
Education
Ingeniero en Electrónica y Comunicaciones - Telecommunications
Universidad Autónoma De Nuevo León
San Nicolás De Los Garza, Nuevo León, Mexico12.2008
High School Diploma -
Preparatoria Técnica # 16, Universidad Autónoma De Nuevo León
San Nicolás De Los Garza, Nuevo León, Mexico06.2002
Skills
Team Leadership
Problem solving
Attention to detail
Customer service
Hand-tool proficiency
CCTV experience
Hardware Installation
Telecommunications Knowledge
IP Networking
Schematic reading
Operating systems knowledge
Microsoft 365 and Google Workspace
Certification
- IndigoVision Authorisation Training, 2020
- Online training of Bosch BVMS Professional level, 2020
- Certification in Design and Implementation of Video Surveillance Systems Hanwha Techwin 2019
- 3M Structured Cabling Certification, 2018
- Hikvision HCSA Certified Security Associate, 2017
- Rosslare Access Control Certification, 2017
- Panasonic TDE/NCP IP PBX Certification, 2013
Languages
English
Intermediate (B1)
Timeline
Security Supervisor and Technical Support CCTV Sys
FRISA Forjados
09.2021 - Current
Supervisor of Operations
Advanced Security Systems Del Noreste
09.2020 - 06.2021
Service Engineer
Osi Networks S.A. De C.V.
02.2020 - 04.2020
Presales Engineer
Nugasys S.A. de C.V.
01.2017 - 02.2020
Technical Support Engineer
Roca Acero S.A. De C.V.
03.2014 - 03.2016
Service Engineer
Distribuidora Importek S.A. De C.V.
10.2011 - 03.2014
Installation Technician
Dot Dcd S.A. De C.V.
05.2007 - 10.2011
Ingeniero en Electrónica y Comunicaciones - Telecommunications
Universidad Autónoma De Nuevo León
High School Diploma -
Preparatoria Técnica # 16, Universidad Autónoma De Nuevo León
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