Juan Carlos López Gayosso

• Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
• Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
• Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
• Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.

I provide consecutive interpreting services on video to many health networks across the United States. Through the different levels of care and branches of the medical industry. Task that is enhanced by a human element since providers, hospital staff and patients can see me and interact with me. Empathy and patience are some the strongest features of my personality applied on a daily basis. Some of may tasks include gathering billing information, placing dial outs for clients and act as a cultural bridge between patient and doctor to ensure communication remains as transparent and accurate as possible.

• Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
• Improved patient satisfaction with medical care by facilitating effective communication between healthcare providers and diverse populations.
• Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
• Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
• Applied exceptional listening skills when handling complex or emotionally charged situations for accurate interpretation without compromising message integrity.

• I provide consecutive over the phone interpreting services for clients based in the UK and Northern Ireland
• Perfecting my role as a cultural broker and patient advocate
• I serve a large variety of ; such as government agencies, law enforcement and the medical industry.
• Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
• Assisted in the successful completion of various business projects by providing language support during meetings and presentations.

• Managed a high volume of simultaneous client requests for video interpretation services, effectively balancing workload while maintaining quality output.
• Provided constructive feedback on internal processes that led to improved efficiency within the video interpreter team operations.
• Handled technical difficulties calmly and efficiently while maintaining composure under pressure during live interpreting sessions.
• Streamlined workflow by effectively prioritizing tasks, managing time, and multitasking during peak hours.

• I provide consecutive interpreting services on video to many health networks across the United States
• Through the different levels of care and branches of the medical industry
• Task that is enhanced by a human element since providers, hospital staff and patients can see me and interact with me
• Empathy and patience are some the strongest features of my personality applied on a daily basis
• Some of may tasks include gathering billing information, placing dial outs for clients and act as a cultural bridge between patient and doctor to ensure communication remains as transparent and accurate as possible.
• Provided clear and accurate interpretation of essential medical documents such as consent forms, discharge instructions, and medication information.
• Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.

• As an over the phone remote interpreter I assist daily the Limited English Proficient LEP community In the USA with tasks that range from the simple as scheduling a medical appointment to the vital like surgeries or visits to a specialist
• Some of my tasks include the handling of sensitive information such as payment and billing information and personal private medical information.

• I represented Amazon as a part of their Customer Service Team
• I processed refunds, tracked packages and used Positive Language Positioning to resolve customer complaints and ensure the highest levels of customer satisfaction
• Exercised patience and soft skills and demonstrated knowledge of our brand.