Juan Lozano
Guadalajara
Summary
Experienced in providing translation and interpretation services, facilitating communication between Spanish-speaking clients and English-speaking staff. Demonstrated ability to assist customers with inquiries and complaints, ensuring professional service delivery. Collaborated effectively with team members to meet deadlines while utilizing computer software for report generation and order processing. Proven skills in conflict resolution and problem-solving, contributing to a positive customer experience.
Dedicated Translator and team player with in-depth understanding of various cultures. Well-versed in translating verbal communication and written words. Certified Translator and qualified native speaker with previous experience in professional interpretation.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work History
Translator and Interpreter
Self
Paterson NJ
11.2024 - 06.2025
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
- Conducted consecutive and simultaneous interpretation at meetings, conferences, and court hearings.
- Researched cultural differences related to language usage in order to provide accurate translations.
- Translated documents from English to Spanish and vice versa for various clients.
- Reviewed audio recordings or video files requiring translation services.
- Provided written translations of legal, medical, and technical documents.
- Translated client documents between languages.
- Delivered translation services to clients.
Clerk
ShopRite
Dover NJ
04.2024 - 06.2025
- Assisted customers with inquiries and complaints in a professional manner.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Utilized computer software programs to create reports, labels, forms.
- Processed customer orders promptly and accurately.
- Operated cash register to process cash, check, and credit card transactions.
Photographer Intern
Dover Highschool
Dover NJ
09.2023 - 06.2025
- Consult with clients to understand their needs and preferences for a photo shoot.
- Work closely with editors and designers to create desired effects in post production editing.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
- Compose creative shots from different angles that are visually appealing.
- Conduct interviews with subjects of a photoshoot to ensure comfort level during the session.
- Train assistants on proper use of photography equipment and techniques used in the industry.
- Set up lighting equipment and adjust camera settings to capture desired images.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Develop film, print photos, and make digital copies of existing photos.
- Edit photos using Adobe Photoshop and other software applications.
- Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
- Photographed special events, parties, and portraits.
- Set up camera control equipment, stands, and tripods for shoots.
- Cropped, manipulated, and performed color balance for final images.
Costumer Experience Leader
Macdonald's
Lake Hotpacong NJ
04.2023 - 09.2023
- Coordinated cross-functional teams across departments to resolve complex customer issues quickly.
- Monitored customer interactions with staff to ensure quality standards were met.
- Developed strategies for improving communication between customers and company personnel.
- Established processes and procedures for handling customer inquiries, complaints, and requests in a timely manner.
- Escalated complex customer issues to higher management for resolution.
- Managed time efficiently to respond to customer inquiries in a timely manner.
- Encouraged and collected customer testimonials for marketing purposes.
- Assistance to other departments when needed.
Manager's Assistant
Bazar & Electronics Bart
Guadalajara
08.2020 - 03.2023
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Both Spanish and English
- Fixing consoles, phones and computers when needed
Education
Dover Highschool
Dover NJ, United StatesSkills
- Document translation
- Customer service
- Team collaboration
- Conflict resolution
- Effective communication
- Problem solving
- Continuous learning mindset
- Strong vocabulary skills
- Fluent bilingualism
- Cultural awareness
- Effective communication techniques
- Professional ethics
- Written translation
- Live interpretations
- Interpretation proficiency
- Verbal and written communication
Languages
English
First Language
Spanish
Proficient (C2)
C2
Timeline
Translator and Interpreter
Self
11.2024 - 06.2025
Clerk
ShopRite
04.2024 - 06.2025
Photographer Intern
Dover Highschool
09.2023 - 06.2025
Costumer Experience Leader
Macdonald's
04.2023 - 09.2023
Manager's Assistant
Bazar & Electronics Bart
08.2020 - 03.2023
Dover Highschool