Linux
JUAN PABLO VALENCIA
Computer Systems Engineer
Guadalajara
Summary
Systems engineer with 3 years of experience in infrastructure development for cloud computing platforms. Practiced at transitioning customers from on-premise solutions to cloud-based deployments. Versed in utilizing cloud infrastructure to alleviate pitfalls inherent to on-site computing. Provider of smooth, well-planned transition architecture. Experience in container orchestration with Kubernetes and provisioning automation with Terraform. Solid understanding of Linux operating systems.
Overview
3
3
years of professional experience
21
21
years of post-secondary education
1
1
Certification
Work History
Systems Engineer
EPAM
Guadalajara
02.2024 - Current
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
- Developed custom software solutions for various business needs, resulting in improved productivity.
- Conducted end-user reviews for modified and new systems.
- Evaluated new tools and technologies for possible integration into existing infrastructure environments.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Optimized server efficiency through virtualization techniques and capacity planning.
- Manage and closing more than 30 to 40 cases in a month
TIER ONE TECHNICAL SUPPORT
IBM
Guadalaja
08.2022 - 02.2024
- Provide support via phone to the clients
- Perform live troubleshoot to find the better solution of the issues
- Identify issues
- Work with several teams to solve issues
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
IT INFRASTRUCTURE INTERN
Sanmina Corporation
Guadalajara
02.2022 - 08.2022
- Networking
- Structured cabling
- Installing network devices
- Manipulation of switches (hardware and software)
- Solving tickets
- Troubleshoot and solve issues
- Assign security for each port via Putty
- Assign VLANs to different devices
- Designed, develop and implemented a CCTV project focused on improving the security for almost 500 employees in the company.
Education
Bachelor in Systems Engineer - Systems Engineer
Tecnológico De México
Jiquilpan De Juarez, Michoacán, Mexico 05.2001 - 01.2022
Skills
Programming
Virtualization
Cloud computing
GCP Expertise
Teamwork
Problem-Solving
Software
Kubernetes
Terraform
Docker
Python
Certification
Google Cloud Certified - Associate Cloud Engineer
Timeline
Google Cloud Certified - Associate Cloud Engineer
10-2024
Systems Engineer
EPAM
02.2024 - Current
TIER ONE TECHNICAL SUPPORT
IBM
08.2022 - 02.2024
IT INFRASTRUCTURE INTERN
Sanmina Corporation
02.2022 - 08.2022
Bachelor in Systems Engineer - Systems Engineer
Tecnológico De México
05.2001 - 01.2022
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