Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
JUAN RAÚL GALVEZ ARROYO

JUAN RAÚL GALVEZ ARROYO

Senior Operations Leader
Guadalajara

Summary

Experienced Operations Lead with over 8 years of expertise in guiding critical systems and enhancing workforce effectiveness. Meticulous approach to planning, implementing changes, and overseeing daily employee coordination and communication. Resourceful understanding of complex government and company regulations to ensure workplace safety and efficiency. Skilled in orchestrating all facets of operations planning, launch assessment, and management to achieve optimal cost balance and enhance customer relationship management (CRM).

Overview

9
9
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Operations Lead

Traba
07.2024 - 07.2025
  • Spearheaded daily operations for Guadalajara team, utilizing Monday.com for efficient task management.
  • Led Al integrations with GPT-based automation tools, reducing admin workload by 25%.
  • Streamlined HR and onboarding processes with Notion and HubSpot, accelerating talent acquisition cycles by 15%.
  • Leveraged Power BI and Tableau to monitor KPIs, enabling data-driven decision-making across teams.
  • Implemented continuous improvement strategies to enhance operational efficiency and team collaboration.

Customer Success & Compliance Lead

KARE
01.2021 - 01.2024
  • Managed customer lifecycle operations via Zendesk and Salesforce, boosting CSAT scores by 15%.
  • Implemented data dashboards in Tableau and Power BI to optimize customer engagement strategies.
  • Defined OKRs and tracked team success using Jira, achieving 20% faster ticket resolution rates.
  • Improved internal training frameworks, cutting onboarding time by 30%.
  • Developed customer feedback loops to enhance service delivery and foster continuous improvement.

Training Coordinator & Sales Manager

AT&T
01.2017 - 01.2021
  • Delivered tailored solutions based on Salesforce CRM insights to increase customer retention by 10%.
  • Collaborated on employee development programs that enhanced team KPIs and reduced churn.
  • Optimized upselling strategies using Power BI and Excel analytics, driving a 12% revenue increase.

Education

GED -

Tecnologico De Monterrey
Guadalajara
01-2022

Skills

  • Python
  • Mondaycom
  • Power BI
  • Zoom
  • Salesforce
  • Jira
  • Tableau
  • MS Teams

    • Acknowledgment of customer needs

    Scheduling coordination

    Procedure implementation

    Motivational attitude

Certification

Project Management by Google

Timeline

Project Management by Google

07-2025

Operations Lead

Traba
07.2024 - 07.2025

Design and Management of Development Projects by Inter-American Development Bank (IDB / BID)

03-2024

Customer Success & Compliance Lead

KARE
01.2021 - 01.2024

Training Coordinator & Sales Manager

AT&T
01.2017 - 01.2021

GED -

Tecnologico De Monterrey

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JUAN RAÚL GALVEZ ARROYOSenior Operations Leader