Juan René Ramírez
Cd. Juárez
Summary
Proactive and goal-oriented professional with a strong focus on time management, reliability, adaptability, problem-solving skills and ability to quickly learn and apply new skills. Committed to driving team success and actively contributing to the growth of the organization.
Overview
7
7
years of professional experience
Work History
Sales Representative/ Buyer
Ferrelectrica De Juárez
01.2024 - Current
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Prepared and presented quotes to customers
- Developed customer and supplier networking for the company
- Maintained inventories and cost systems
- Tracked orders and shipments throughout U.S.& Mexico
Customer Service Analyst
Harman de México
03.2023 - 09.2023
- Primary contact as Customer Service Analyst for Toyota Tier 1 manufacturing plants in USA, Canada and Mexico
- Verified daily customer's OEM/OES requirements through EDI and/or customer's portals
- Analyzed customer's requirements, releases, and demand variance (increases/decreases)
- Organized and scheduled daily shipments through customer's and/or carrier's portals
- Evaluated and maintained daily inventory levels
- Prepared/presented backlog, demand variance, production, and recovery plan reports
- Assisted and implemented engineering change requests (ECRs)
- Responded to customer calls regarding shipments, shortages/product/service issues
- Attended daily meetings with customer's Material Planners/Warehouse personnel
Customer Service Representative
Marelli
10.2018 - 01.2023
- Primary contact for BMW USA/Germany, Tesla, and VW Tier 1 manufacturing plants
- Verified daily customer's OEM/OES requirements through EDI and/or customer's portals
- Analyzed customer's requirements, releases, and demand variance (increases/decreases)
- Organized and scheduled daily shipments through customer's and/or carrier's portals
- Evaluated and maintained daily inventory levels
- Prepared/presented backlog, demand variance, production, and recovery plan reports
- Assisted and implemented engineering change requests (ECRs)
- Responded to customer calls regarding shipments, shortages/product/service issues
- Attended daily meetings with customer's Material Planners/Warehouse personnel
Education
Bachelor of Business Administration - Operations and Supply Chain Management
University of Texas at El Paso
El Paso, Texas05.2016
Bachelor of Business Administration - Gral. Business - Int'l Business Concentration
University of Texas at El Paso
El Paso, Texas05.2016
Six Sigma Certification - Green Belt
Institute of Industrial Engineers
El Paso, Texas04.2016
Associate of Arts - Field of Study in Business
El Paso Community College
Skills
- Proficient in English and Spanish
- Windows Proficiency
- Proficient in MS Office
- Initiative-Driven
- Flexible Problem-Solving
- Dependable Team Member
- Effective Time Management
- Effective Under Pressure
- Proficient in SAP
- Customer-Focused Approach
- Proactive Task Management
- Flexibility in Changing Environments
Timeline
Sales Representative/ Buyer
Ferrelectrica De Juárez
01.2024 - Current
Customer Service Analyst
Harman de México
03.2023 - 09.2023
Customer Service Representative
Marelli
10.2018 - 01.2023
Bachelor of Business Administration - Gral. Business - Int'l Business Concentration
University of Texas at El Paso
Six Sigma Certification - Green Belt
Institute of Industrial Engineers
Associate of Arts - Field of Study in Business
El Paso Community College
Bachelor of Business Administration - Operations and Supply Chain Management
University of Texas at El Paso
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