Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic
JUANA CARRILLO

JUANA CARRILLO

Manager
Stockton,CA

Summary

Dynamic manager with a proven track record at Joanna Services LLC, excelling in team leadership and employee training. Successfully resolved customer complaints, enhancing brand reputation, while coordinating cross-departmental projects. Skilled in staff scheduling and project planning, fostering a collaborative environment that drives performance and achieves organizational goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Manager

Joanna Services LLC
Stockton
05.2022 - Current
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Recruited and hired qualified candidates to fill open positions.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Managed daily operations to ensure effective workflow and team collaboration.

Kitchen Manager

Macaroni Grill
Stockton
10.2007 - 01.2016
  • Managed kitchen staff and scheduled shifts for efficient operations.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Maintained accurate records of food costs, labor costs, waste management and other related expenses.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.

Education

GED -

Stockton Adult School
Stockton, CA
05-2022

Skills

  • Team leadership
  • Employee training
  • Customer relationship management
  • Staff scheduling
  • Effective communication
  • Staff training and development
  • Disciplinary techniques
  • Goal setting
  • Relationship building
  • Project planning

Languages

Spanish
Professional

Certification

  • Business Office Management
  • CPR

Affiliations

  • Honest
  • Friendly
  • Creativity
  • Responsible

Timeline

Manager

Joanna Services LLC
05.2022 - Current

Kitchen Manager

Macaroni Grill
10.2007 - 01.2016

GED -

Stockton Adult School
JUANA CARRILLOManager