Juan Alberto Barba Esparza
Sales, Customer Service, Bilingual translator, Technical Support, Desk Information, Inbound and outbound Expert
Aguascalientes,AGU
Summary
Bilingual customer service professional with proven problem resolution skills at Teleperformance. Enhanced customer satisfaction through effective communication and teamwork. Thrives in fast-paced environments, consistently delivering exceptional service while managing high-volume inquiries.
Overview
4
4
years of professional experience
Work History
Costumer Service, Retention,Sales
Teleperformance,TP
02.2022 - 11.2022
- Demonstrated self-motivation and strong personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Bilingual Customer Service Representative
Centris,CMS
01.2019 - 03.2021
- Supported customers with Spanish inquiries promptly and professionally.
- Addressed customer concerns attentively and quickly.
- Boosted customer satisfaction by resolving
Education
GED -
IOWA HIGH ACADEMY
Des,Moines,IA07.2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
Timeline
Costumer Service, Retention,Sales
Teleperformance,TP
02.2022 - 11.2022
Bilingual Customer Service Representative
Centris,CMS
01.2019 - 03.2021
GED -
IOWA HIGH ACADEMY