Bilingual / English / Spanish
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Juan Alberto Barba Esparza
Aguascalientes,AGU
Summary
Customer-focused professional with experience in customer service and conflict resolution. Enhances satisfaction through clear communication and product education. Bilingual in English and Spanish, manages translation projects with precision. Committed to delivering exceptional service and building strong customer relationships.
Overview
2
2
5
5
4 Years Experience
Work History
Retention Customer Service Representative
Teleperformance TP
Aguascalientes
2023.02 - 2023.11
- Handled high-volume calls while providing excellent customer service standards.
- Assisted customers with inquiries and issues through various communication channels.
- Educated customers on product features and services during support calls.
- Followed up with customers to ensure satisfaction after service interactions.
- Utilized company policies to guide resolutions for customer complaints effectively.
Bilingual Translator
Centris CMS
Aguascalientes
2019.01 - 2021
- Translated documents between English and Spanish for various departments, ensuring linguistic accuracy.
- Reviewed translations to maintain consistency in terminology, elevating document precision.
- Managed translation requests, prioritizing tasks for prompt project delivery.
Education
GED -
Iowa,High Academy
Des,Moines Iowa,IA2003-03
Skills
- Customer service
- Customer relationship management
- Call handling
- Product education
- Bilingual communication
- Language proficiency
- Document translation
- Conflict resolution
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Retention Customer Service Representative
Teleperformance TP
2023.02 - 2023.11
Bilingual Translator
Centris CMS
2019.01 - 2021
GED -
Iowa,High Academy