Juan Alejandro Sanchez
Summary
Dynamic professional with extensive experience at Vestas, excelling in customer service and schedule management. Proven track record in enhancing project outcomes through effective decision-making and problem-solving. Successfully implemented strategies that minimized downtime and maximized productivity, while fostering strong relationships with stakeholders to ensure project success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Ops Dispatcher
Vestas American Wind Technology
08.2022 - Current
- Generate weekly report detailing progress towards objectives.
- Collaborated with cross-functional teams to align goals and ensure project success.
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Utilize strong communication skills to effectively interact with colleagues,vendors, clients.
- Establish positive relationships with key stakeholders by providing timely updates on progress toward goals.
- Implement corrective actions to address project deviations and maintain project health.
- Allocate resources strategically to meet project goals.
- Determine how future events could improve.
- Demonstrated ability to manage multiple task while remaining adaptable and flexible.
- Balance all assigned region orders to ensure minimum wind turbine downtime and maximum productivity.
- Plan and monitor tools, parts and services on time before crew mobilization.
- Played a key role in the deployment of Salesforce (LATAM)
Field Service Coordinator
Vestas
01.2021 - 08.2022
- Facilitated communication between office personnel, subcontractors, and customers.
- Managed scheduling and dispatch of field service technicians, ensuring timely onsite support for clients.
- Improved customer satisfaction by addressing and resolving field service issues promptly and effectively.
- Collaborated with internal departments to streamline communication processes for faster issue resolution.
- Met deadlines while maintaining high quality deliverables.
- Determined inventory needs, ordering materials based in minimum and maximum levels.
- Support Vestas safety policies. Ensure a clean and safe work environment.
- Provide business and administrative support to project leadership for assigned projects and sites.
Lead Technician
Vestas
03.2015 - 12.2020
- Planned, scheduled, and delegated daily work to team of employees.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
Education
MBA - Business Administration
Universidad Tec Milenio
Reynosa, Mexico City, Mexico12-2022
Electrical/Mechanical Engineering
Universidad Valle Del Bravo
Reynosa, Mexico City, Mexico12-2011
Skills
- Customer service
- Data entry
- Decision-making
- Time management
- Problem-solving
- Schedule management
Certification
- Green belt (Six sigma)
- Basic Project Management
Timeline
Service Ops Dispatcher
Vestas American Wind Technology
08.2022 - Current
Field Service Coordinator
Vestas
01.2021 - 08.2022
Lead Technician
Vestas
03.2015 - 12.2020
MBA - Business Administration
Universidad Tec Milenio
Electrical/Mechanical Engineering
Universidad Valle Del Bravo
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