Juan Antonio ROBLES QUIROZ
Ciudad Nezahualcoyotl,MEX
Summary
Adept at problem-solving and customer care, I leveraged these skills at FUNRISE CORP to enhance client satisfaction and resolve complaints efficiently. My tenure at ACE PLASTERING honed my precision in solid plastering, contributing to project success. Known for a goal-oriented mindset and effective documentation, I consistently deliver high-quality results.
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Overview
37
37
years of professional experience
Work History
Agent at Call Center
FUNRISE CORP
08.2024 - 10.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
LENEN TEC
PIA
04.2022 - 07.2024
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Carpenter Apprentice
PIA
10.1998 - 02.2022
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Followed established job site safety regulations and maintained safe and clean work area.
Solid Plasterer
ACE PLASTERING
06.1987 - 07.1996
- Collaborated with other construction professionals to seamlessly integrate solid plastering tasks within the project timeline.
- Prevented costly errors by meticulously reading blueprints and specifications to ensure accurate work execution.
- Delivered high-quality results on time by managing multiple jobs simultaneously while adhering to strict deadlines.
- Streamlined project workflow by effectively organizing materials and preparing surfaces in advance of solid plaster application procedures.
- Completed complex restoration projects that involved matching historical designs using specialized molding techniques for visually appealing results.
Education
GED -
TSUNAMI HIGHSCHOOL
CRESENT CITYAssociate of Arts - CUMUNICATIONS
COST Line
ORANGE COUNTY CALSkills
- Problem-solving skills
- Customer service and care
- Goal-oriented mindset
- Documenting information
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Agent at Call Center
FUNRISE CORP
08.2024 - 10.2024
LENEN TEC
PIA
04.2022 - 07.2024
Carpenter Apprentice
PIA
10.1998 - 02.2022
Solid Plasterer
ACE PLASTERING
06.1987 - 07.1996
GED -
TSUNAMI HIGHSCHOOL
Associate of Arts - CUMUNICATIONS
COST Line
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