Juan Avina Trujillo Ruben
Customer Service / Sales Representative
Summary
Knowledgeable and dedicated Bilingual Customer Service and Sales Representative with extensive experience in Customer Support and Sales. A Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Dedicated, energetic and results-oriented, With over 9yrs of experience in the industry.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Results CX
10.2023 - 03.2024
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
CCSI
04.2022 - 09.2023
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Representative
Integon
07.2021 - 02.2022
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and changes.
Customer Service Representative
GGA
10.2019 - 06.2021
- Answered customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Confie
01.2015 - 09.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Sales Representative
TelOro
06.2013 - 08.2014
- Cold-called leads and closed large number of new sales over several months.
- Assisted in Lead Generating for Solar Power Panels.
- Increased sales by 5%
Education
High School Diploma -
Theodore Roosevelt High School
456 S Mathews St, Los Angeles, CA 9003305.1997
Skills
- Advanced English level 97% / Spanish level 93%
- Good computer skills
- Active Listening
- Strong Analytical and Problem-Solving Skills
- Inbound and Outbound Calling
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Call Documentation
- Understanding Customer Needs
- Excellent Attention to Detail
- Professional and Dedicated
Timeline
Customer Service Representative
Results CX
10.2023 - 03.2024
Customer Service Representative
CCSI
04.2022 - 09.2023
Customer Service Representative
Integon
07.2021 - 02.2022
Customer Service Representative
GGA
10.2019 - 06.2021
Customer Service Representative
Confie
01.2015 - 09.2019
Sales Representative
TelOro
06.2013 - 08.2014
High School Diploma -
Theodore Roosevelt High School
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