Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Juan Carlos Gomez Jimenez

Juan Carlos Gomez Jimenez

Bahia De Banderas

Summary

Technical Specialist with 15+ years of experience in successfully implementing and managing complex technical projects. Expertise in troubleshooting software issues, optimizing network support, and enhancing user experience through strong problem-solving and communication skills. Mentoring junior staff, committed to continuous learning, professional development, and fostering a culture of excellence. A dedicated and loyal professional who aligns technical strategies with company goals to ensure long-term growth and efficiency.

Overview

13
13
years of professional experience

Work History

Technical Support Engineer

HELPWARE/Funnelleasing.com
Guadalajara
02.2024 - 04.2025
  • Provided front and back end technical support to users of Funnel Leasing’s property management and leasing CRM platform, ensuring fast and effective resolution of user inquiries via email, chat, and phone.
  • Troubleshot software issues, including login problems, data syncing errors, API integration challenges, and mobile app functionality, escalating complex cases to engineering when necessary.
  • Assisted property managers, leasing agents, and prospective tenants in navigating platform tools, including lead management, communication hubs, automation features, and analytics dashboards.
  • Participated in ongoing training programs to stay updated on platform updates, third-party integrations, and industry best practices.

Technical Specialist

Universidad Autonoma De Nayarit
Tepic
07.2012 - 01.2023
  • Install, configure, and maintain hardware, software, and network systems.
  • Troubleshoot technical issues (e.g., lab equipment, IT systems, research tools).
  • Perform regular system updates and backups.
  • Provide training and guidance to users (students, faculty, staff) on technical tools.
  • Create manuals or documentation for systems/equipment.
  • Ensure systems adhere to institutional and data security policies.
  • Monitor for vulnerabilities and recommend improvements.

Department Head

ICATEN
Tepic
09.2017 - 09.2021
  • Establish communication with federal entities, and establish agreements for the Institute.
  • Supervise and mentor instructors/staff to ensure high performance and adherence to ICATEN’s standards.
  • Conduct regular team meetings, training sessions, and performance evaluations.
  • Foster a collaborative and inclusive work environment.
  • Oversee the implementation of vocational courses (e.g., trades, technology, business) as per ICATEN guidelines.
  • Ensure curricula align with industry needs and certification requirements.
  • Monitor student progress and address academic/operational challenges.

Education

Methodology English -

SEP (Servicios de Educación Pública del Estado de Nayarit)
04.2011

Technical Career - Computer Science

Pacific High School
05.2005

Skills

  • Team collaboration
  • Customer support
  • Technical troubleshooting
  • Electronics
  • Problem-solving
  • Network support
  • Online chat support
  • TCP/IP
  • Error detection
  • Salesforce
  • Slack
  • Notion

References

Juan Jose Sandoval, juan_josesandoval@hotmail.com, +52 311 1119954, Friendship of more than 6 years. Lawyer of ICATEN.

Languages

  • English, Native
  • Spanish, Native

Timeline

Technical Support Engineer

HELPWARE/Funnelleasing.com
02.2024 - 04.2025

Department Head

ICATEN
09.2017 - 09.2021

Technical Specialist

Universidad Autonoma De Nayarit
07.2012 - 01.2023

Methodology English -

SEP (Servicios de Educación Pública del Estado de Nayarit)

Technical Career - Computer Science

Pacific High School

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Juan Carlos Gomez Jimenez