Juan Carlos Guendulain Castillo
Bachelor Of Education
Merida Yucatan
Summary
Dynamic Bilingual Customer Service Representative with 1 year of experience handling the chat systems to support and resolving customer issues, inputting orders, and processing shipments. With the ability of proficiency in the english language dedicated to maintaining highest customer satisfaction while is resolving other messages from the chat support.
Overview
1
1
year of professional experience
Work History
Bilingual Agent
Webhelp+concentrix
01.2023 - Current
- Improved team productivity by assisting with bilingual tasks when needed.
- Expedited resolution of client issues, liaising between various departments as necessary for seamless communication.
- Maintained comprehensive records of all interactions with clients, ensuring efficient follow-up actions were taken when needed.
- Greeted customers courteously and professionally using agreed-upon procedures and most understandable language.
- Listened attentively to customer needs and concerns and demonstrated empathy while maximizing rapport-building with customer.
- Provided language translation services for customer service inquiries.
- Developed a deep understanding of customer service principles and customer service best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Elementary School Teacher
Secretary Of Public Education
08.2023 - 12.2023
- Organized extracurricular activities such as field trips and special events, enriching the educational experience for all students involved.
- Promoted a growth mindset in the classroom by encouraging students to set goals, embrace challenges, and persevere through obstacles.
Education
Bachelor of Education - Education
Colegio De Estudios Universitarios Del Mayab
Mérida, Yucatán, Mexico 05.2001 -
Skills
Interpretation expertise
Technical skills
Verbal Communication
Document Translation
Customer Service
Customer chat expert
R F C
GUCJ991225GP6
A P T I T U D E S
- Responsibility
- Teamwork
- Adaptation ability
- Leadership and communication
- Pedagogical orientation
C U R P
GUCJ991225HYNNSN07
Timeline
Elementary School Teacher
Secretary Of Public Education
08.2023 - 12.2023
Bilingual Agent
Webhelp+concentrix
01.2023 - Current
Bachelor of Education - Education
Colegio De Estudios Universitarios Del Mayab
05.2001 -