Juan Carlos Ito Endo

• Resolving internal or customer problems efficiently.
  Supervision and management of inventory and supplies necessary for the branch.
  
• Implementation of strategies to increase customer satisfaction and retention.
  
• Development and implementation of action plans to improve branch performance and profitability.
  
• Coordination and supervision of product delivery logistics, guaranteeing customer satisfaction.
  
• Management of daily operations to ensure business success.
  Promotion of a good work environment to ensure the best performance of the work team.
  
• Management and supervision of branch personnel, including hiring, training and performance evaluation.
  
• Customer service and advice, resolution of queries and complaints, and customer loyalty. B2B and B2C customers.
  
• Supervision of compliance with sales and customer service objectives.
  
• Control and monitoring of inventory, ensuring product availability and correct stock rotation.

-Search and detection of business opportunities.

Fluid communication with the commercial management with punctuality in case of incidents or problems.

-Follow-up of the sale from the beginning to the end: offer, sale,

Billing and collection.

-Execution of post-sale activities to establish solid relationships with

the clients.

-Detection of growth opportunities through market analysis.

-Cross-selling of products to maximize sales with each client.

Multi-channel communication with customers to offer the products and

company news.

-Consultative sales approach to understand the needs and priorities of

customers to offer value solutions.

Responsible for the sales cycle, from its creation to the complete closing

of the sale.

-Opening of the most important client of the company (F Bohn), which represents 70% of the turnover.

-The reason I'm looking for a new position is to find economic and job stability, full time work.

- Organization of teams and distribution of tasks.

- Control and supervision of all the operations of the departments.

- Carrying out productivity comparisons to detect possible

improvement opportunities.

- Study of short and long-term objectives in order to specify the

actions and processes to achieve them.

- Efficient use of available resources.

- Preparation and presentation of monthly and annual reports and accounts.

-Proactivity and careful customer service to achieve the goals

marked objectives.

-Evaluation of the results and taking the necessary measures to improve

the effectiveness and efficiency of the company.

-Holding meetings with all departments to establish

strategies and objectives to follow.

- Responsible for setting the hiring criteria for executive positions.

Provision of guidance to the company teams to achieve the

goals in the most productive way.

- Representation of the company in negotiations and corporate events or officers.

- Creation of monthly and annual action plans to establish tasks,

objectives and priorities.

-Meetings with the management team of the companies to gather more support,

-Achieving and exceeding monthly, quarterly and annual goals with 115% coverage.
-20% increase in new customers and reactivation of 13% of inactive customers.
-Introduction to the Mexican market of outdoor screens, from 0% it became 10% of the company's total sales.
-The scope of the sales target was always with the profit established by the corporate.

- 26 associates under my charge

-The reason for my termination of employment was due to the pandemic, in that period 50% of the clients stopped their projects and consequently their sales, the corporate decided to preside over senior managers in the company in Mexico.

-My first achievement was to open the brand to the formal market, with B2B and B2C clients.
-From a non-existent billing, it was possible to sell a monthly average of $450K
-I had no people in my charge.

-Maintains an agile and responsible organization with sustained growth

of revenue by tracking forecasts, improving

budgets and adjustment of operating strategies.

-Development and implementation of new strategies and policies in

Collaboration with executive partners to set and achieve performance goals

long term business.

-Preparation and presentation of monthly and annual reports and accounts.

-Efficient communication with customers to ensure accurate information

about the company's services.

-Application of strategies to promote the sale of amplified speakers.

-Customer service and advice.

- Analysis of business results and search for new opportunities.

Establishment of procedures and commercial policies of margins,

promotions and delivery times to customers.

- Coordination of promotional and sales activities in cooperation with

the Marketing department.

- Establishment of agreed qualitative and quantitative objectives

by the company.

-Development of the work team and promotion of a culture of high

performance through motivation and coaching.

-Maximizing the volume and benefits of sales through the

most suitable tools to achieve the objectives and KPIs.

- Representation of the company in conventions and fairs.

Creation, definition and implementation of sales plans and policies

commercial.

-Control of the evolution of sales and report to the management of the company.

- Study of the competition and market trends.

Proposal, implementation and evaluation of actions to improve the

company sales.

- 100% sales target achievement, always obtaining quarterly bonuses for compliance.
- Increase in sales of tablets in the market by 30%.

- The reason for my separation from the company was because the company eliminated all branches and centralized the operation from corporate.

-Responsible for the administration of the branch.
12 workers under my charge
-Responsible for the achievement of sales goal, the objectives were always achieved and exceeded.

- Maintains an agile and responsible organization with sustained growth

of revenue by tracking forecasts, improving

budgets and adjustment of operating strategies.

- Development and implementation of new strategies and policies in

Collaboration with executive partners to set and achieve performance goals

long term business.

- Preparation and presentation of monthly and annual reports and accounts.

Efficient communication with customers to ensure accurate information

about the company's services.

- Application of strategies to get the goal and profit.

- Customer service and advice.

- The reason for the separation of the company was because they relocated me to another state and at that time it was not viable for me.

- Maintains an agile and responsible organization with sustained growth

of revenue by tracking forecasts, improving

budgets and adjustment of operating strategies.

- Development and implementation of new strategies and policies in

Collaboration with executive partners to set and achieve performance goals

long term business.

- Preparation and presentation of monthly and annual reports and accounts.

- Efficient communication with customers to ensure accurate information

about the company's services.

- Application of strategies to promote sales

-My main client was Coppel, which I took, ranking 4th in sales in the company, and it managed to be number 1 in sales.
-The reason for my separation from the company was due to the insecurity that existed in Culiacan at that time.