Juan Carlos Jimenez Vargas
Chihuahua
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
QA Specialist
OneStar
09.2022 - Current
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Fixed identified issues to improve workflows.
- Updated inspection journals and daily summary logs with quality-related data.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Customer Service Representative
Detroit Axle
12.2020 - 07.2022
- Begun with taking customer service calls which consisted of delivery inquiries, warranty claims, & payment inquiries.
- Moving forward I was moved to the negatives department and was in charge of calling customers who had left a bad review on whichever platform the customer had purchased so we could remove or even overturn their review.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Administrator
Washington Dental Clinic
12.2016 - 10.2019
- Maintained personnel records and updated internal databases to support document management.
- Was in charge of entering the consultation with the patient to interpret and provide them with options for their dental work.
- I oversaw the coordination of work orders with the dental lab, ensuring precise sizing, color matching, and patient satisfaction with the completed dental procedures."
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
Education
GED -
Ceneval
Cuadad Juarez 03.2015
Skills
- Team Leadership
- Analytical Thinking
- Customer Service
- Quality Assurance
- Collaboration Skills
- Problem-Solving Skills
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
QA Specialist
OneStar
09.2022 - Current
Customer Service Representative
Detroit Axle
12.2020 - 07.2022
Administrator
Washington Dental Clinic
12.2016 - 10.2019
GED -
Ceneval
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