Juan carlos Ocampo silva
Tlajomulco De Zuniga, Jalisco,JAL
Summary
Results-driven professional with experience at Intugo, enhancing product quality through rigorous testing protocols. Skilled in documentation control and tool calibration, I excel in client relations and issue resolution, ensuring seamless service delivery. My proactive approach and strong communication skills contribute to improved outcomes in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Quality Control Iagent
Intugo
Guadalajara, Jalisco, Mexico
07.2018 - 09.2025
- Improved product quality by implementing rigorous testing protocols and documenting results.
Services Agent
DHL Worldwide Express Mexico Sa De Cv
Guadalajara, Jalisco, Mexico
09.2012 - 07.2018
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
- Coordinated with other departments to ensure seamless service delivery across all touchpoints.
Education
High School Diploma -
Escuela Preparatoria N. 9
Guadalajara, Mexico07-1996
No Degree - Engineering Mechanics
Conalep
Guadalajara, Mexico01-1992
Skills
- Documentation control
- Documentation skills
- Manufacturing experience
- Tool use and calibration
music , sport .books
i like jazz, blues .and rock music ..so as classical . play guitar, bass guitar ... be and a couple bands .
I like sport ..like running... 4 times every week ... cardio ... make some work out..
Ilike read history.. fantasy ..horror...i have a quiet few books collection
Languages
English
Upper intermediate (B2)
Timeline
Quality Control Iagent
Intugo
07.2018 - 09.2025
Services Agent
DHL Worldwide Express Mexico Sa De Cv
09.2012 - 07.2018
High School Diploma -
Escuela Preparatoria N. 9
No Degree - Engineering Mechanics
Conalep