Juan Carlos Rivera Noriega

Examined claims forms and other records to determine insurance coverage.

• Verified insurance claims and determined fair amount for settlement.
• Prepared summaries of damage, payments, and policy coverage.
• Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
• Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
• Answered customer questions regarding deductibles.
• Provided exceptional customer service, addressing concerns, and answering questions promptly.

• Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
• Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
• Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
• Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.