Juan Carlos Rocha Aguilar
Bilingual Cold Sales Agent And Customer Support
León,Gto
Summary
Results-driven sales professional with expertise in client relations and problem-solving. Proven ability to build trust and drive sales through effective negotiation and active listening.
Experienced with building client relationships and driving revenue. Utilizes strong negotiation skills to close deals effectively. Track record of contributing to team success and adapting to dynamic environments.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
15
15
years of professional experience
Work History
Cold Sales Agent
Clear Path Consumer Group
New Mexico U.S.A (Remote)
02.2025 - 03.2026
- Developed customer relationships to drive sales and enhance client satisfaction.
- Executed daily sales strategies to achieve individual and team targets.
- Adapted quickly to product knowledge, ensuring accurate information delivery to clients.
- Collaborated with team members to streamline communication and improve sales processes.
- Provided exceptional customer service, resolving inquiries efficiently and effectively.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of The Program products or services to promote sales.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Customer Service Representative And Collections
Oportun
Leon, GTO
02.2017 - 10.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately using company software and payment systems.
- Collaborated with team members to streamline service processes and improve customer satisfaction.
- Provided training and support to new representatives, enhancing team efficiency and knowledge sharing.
- Developed solutions for common customer issues, reducing resolution times significantly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Teletech
Leon,GTO
02.2015 - 12.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided support in navigating company systems to enhance user experience and satisfaction.
- Fostered positive relationships with customers, ensuring repeat business and loyalty.
- Provided exceptional customer
service by assisting customers with
billing inquiries, technical support,
and account management.
● Resolved issues related to Dish
Network products and services,
including satellite television setups,
receiver troubleshooting, and
channel packages.
● Delivered solutions that increased
customer satisfaction and retention,
ensuring a positive experience
through active listening and clear
communication.
● Processed upgrades, cancellations,
and account modifications efficiently,
maintaining high attention to detail
and accuracy.
● Achieved and often exceeded
monthly performance metrics, such
as first-call resolution rates, - Analyzed customer feedback data to identify trends and implement strategic improvements in service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Sales Manager
Picayune Tire
Picayune,Mississppi
05.2011 - 10.2016
- Developed strategic sales plans to enhance market penetration and customer engagement.
- Led training sessions for sales team, improving product knowledge and customer service skills.
- Analyzed sales data to identify trends, informing decision-making and strategy adjustments.
- Fostered relationships with key clients, driving repeat business and brand loyalty.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Mississippi Community College Board
Mississippi,Pearl River U.S.ASkills
- Client relations
- Customer assistance
- Sales training
- Adaptability to change
- Technical support
Problem-Solving
Empathy and Active Listening
Conflict Resolution
Persuasion and Negotiation
Time Management
Sales Techniques
CRM Software Proficiency
Negotiation Skills
Attention to Detail
Persistence
Financial Acumen
Read,Run And Learn More About Technology!
Love To Read Book's About How To Improve In Life. Like To Run In The Morning's Before Going To Work! Want To Know More About The Technology That Is Advancing Now And Day's.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Cold Sales Agent
Clear Path Consumer Group
02.2025 - 03.2026
Customer Service Representative And Collections
Oportun
02.2017 - 10.2019
Customer Service Representative
Teletech
02.2015 - 12.2016
Sales Manager
Picayune Tire
05.2011 - 10.2016
Mississippi Community College Board