Juan Ramirez Siordia Carlos

• Managed disputes effectively by working closely with internal departments to resolve issues quickly and maintain customer goodwill.
• Reduced delinquency rates by closely monitoring customer accounts and promptly addressing overdue payments.
• Implemented continuous process improvements through regular review of policies, procedures, and best practices in the credit and collections field.
• Conducted thorough audits of collections activities to ensure compliance with relevant regulations and company policies.
• Enhanced cash flow by implementing efficient credit and collection management strategies.
• Established clear performance goals for the team that aligned with organizational objectives, driving success through focused effort and accountability.
• Streamlined credit application processes, resulting in faster approvals and increased customer satisfaction.
• Mentored junior team members, fostering a positive work environment that encouraged professional growth and development.
• Evaluated staff performance periodically through objective metrics such as collection target achievements and customer feedback, fostering a results-driven culture within the team.

Team

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Carefully interviewed, selected, trained, and supervised staff.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.