Juan Cesar Gomez Martinez
Customer Service Representative
Pachuca, Hidalgo
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 3 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Webhelp Queretaro
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Airbnb Administrator
Self-Employeed
08.2020 - Current
- Ran and administrated each reservation
- Gave resolutions to any need a guest might have
- Carried out administrative tasks.
Project Manager
We Rock CC
Weatherford, Texas
10.2018 - 02.2023
- Managed commercial construction teams to ensure all projects were completed on time and under budget
- Communicated with team leaders and managers to meet project deadlines
- Communicated with suppliers for material needs
- Maintained good relations for partnerships in various projects
- Managed teams of up to 30 people per project.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Sales Representatice
Best4tire
05.2015 - 10.2018
- Was responsible for assisting any customer in their purchases of any of our products
- Used my product knowledge to offer the best option for customers
- Achieved sales goals and beat sales records by selling more than one million dollars of product with the sales team
- Held good relationships with customers by calling and checking in to see if their needs had changed.
- Expanded customer base through cold calling, networking, and relationship building.
Education
BBA - Business
Arkansas State University Campust Queretaro Queretaro
Querétaro City, Querétaro, Mexico 05.2020 - Current
Skills
Computer Skills Expert
Good communication and interpersonal skills Expert
Customer Relationship Management (CRM)
Analytical Skills Expert
Call Management
Customer Relations
Critical Thinking
Microsoft Excel
Languages
Spanish Native speaker
English Native speaker
Timeline
Customer Service Representative
Webhelp Queretaro
02.2023 - Current
Airbnb Administrator
Self-Employeed
08.2020 - Current
BBA - Business
Arkansas State University Campust Queretaro Queretaro
05.2020 - Current
Project Manager
We Rock CC
10.2018 - 02.2023
Sales Representatice
Best4tire
05.2015 - 10.2018
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