Summary
Overview
Work History
Education
Skills
Languages
Timeline
Admin and Sales Manager
Juan Cesar Gomez Martinez

Juan Cesar Gomez Martinez

Pachuca,HID

Summary

Experienced and dedicated professional with over 5 years of expertise in leadership and problem-solving. Knowledgeable in coordinating projects, programs, and improvements to drive company objectives. Attentive to detail, delivering results that exceed expectations and contribute to organizational success.

Overview

7
7
years of professional experience

Work History

Inside Sales Agent

PowerISA
05.2023 - Current
  • Utilized CRM software to manage leads efficiently, optimizing follow-up strategies for maximum conversion rates.
  • Streamlined internal processes for improved efficiency, leading to a more organized work environment.
  • Surpassed monthly quota consistently by utilizing persuasive pitch delivery and rapport-building skills.
  • Sent follow up emails to potential prospects in order to notify them of market changes, as well as build relationships with potential lead.
  • Outlined my daily tasks and did administrative work such as setting up appointments sending text messages, creating marketing plans for potential clients
  • Made an average of 500 calls a day.
  • Generates sales of over $3,000,000
  • Built a team of 6 agents.
  • had 5-10 closing on a monthly bases. Deals ranging from $3,000-$5,000
  • created and improved workflows and scripts in order to streamline different processes.

Airbnb Administrator

Self-Employeed
08.2020 - Current
  • Ran and administrated each reservation
  • Gave resolutions to any need a guest might have
  • Carried out administrative tasks like reviewing inventory to insure that no customer would go without anything necessary.
  • Provided effective communication with rentiers to insure they had the best stay ever.
  • Had Internal Rate of Return of 75%
  • Was able to beat competition with competitive pricing in order to be booked all year round.

Customer Service Representative

Webhelp Queretaro
02.2021 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Was top performer on a quarterly bases.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Always outperform my KPIs and maintain a good call history
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs

Project Manager

We Rock CC
10.2018 - 02.2021
  • Managed commercial construction teams to ensure all projects were completed on time and under budget
  • Communicated with suppliers for material needs
  • Maintained good relations for partnerships in various projects
  • Managed teams of up to 45 people per project.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Gained contracts that surpassed $500,000
  • Planned, designed, and scheduled phases for large projects

Education

BBA - Business

Arkansas State University Campus Queretaro
08-2026

Skills

  • Skilled in software utilization
  • Good communication and interpersonal skills Expert
  • Customer Relationship Management (CRM)
  • Analytical Skills Expert
  • Call Management
  • Customer Relations
  • Objection handling
  • Data Entry
  • Script editing
  • Closing techniques
  • Cold calling

Languages

Spanish Native speaker
English Native speaker

Timeline

Inside Sales Agent - PowerISA
05.2023 - Current
Customer Service Representative - Webhelp Queretaro
02.2021 - 05.2023
Airbnb Administrator - Self-Employeed
08.2020 - Current
Project Manager - We Rock CC
10.2018 - 02.2021
Arkansas State University Campus Queretaro - BBA, Business

Admin and Sales Manager

I have a proven track record in real estate.  In my last role I was an admin and lead generator for 6 real estate agents.   I have experience in the luxury real estate sector. Closing a deal worth over $3,000,000   Would handoff at least 3 leads a day.  as well as have anywhere from 2-5 closing a week or more.   I have experience in creating workflows, scripts, and how to optimize processes.   Trained other team members and built a great environment to make them successful.   Would build drip campaigns that stretched from facebook and other social medias to email drip campaigns with scheduled follow ups depending on the timeline of the lead.   Started a successful ISA program for one of the biggest real estate websites and brokerage in Toronto Canada.

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Juan Cesar Gomez Martinez