Juan Eduardo Estrada
Guadalupe - NL,NLE
Summary
Dynamic IT Administrator with a proven track record at Mondi Bags, excelling in network administration and information security. Spearheaded the implementation of a Standard Printer Solution and enhanced data security through Active Directory management. Recognized for problem-solving abilities and effective remote support, ensuring seamless operations across multiple plants.
Overview
3
3
years of professional experience
Work History
IT Administrator
Mondi Bags
Monterrey, Nuevo León, Mexico
09.2024 - Current
- Implemented a Standard Printer Solution throughout the Three Plants in Mexico, by implementing a leasing solution that prints successfully in Windows and the companies ERP Server.
- Enhanced data security through the correct administration of an Active Directory and documentation of general IT House Keeping.
- Supported technical upgrade projects for clients by working and coordinating with IT North America team for correct deployment.
- Implemented MFA solution in Shopfloor Endpoints with support of IT North America guidelines.
- Resolved critical and non-critical incidents in a timely manner via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Monitored network performance using advanced diagnostic tools leading to proactive identification of potential bottlenecks before impacting operations negatively.
- Monthly scheduled visits to different plants in Mexico to give continuation to IT Projects such as any involvement in Company OT implementations, Network administration for new offices, and Internal IT Projects such as VLAN Segmentations and other processes. These trips also involve normal IT Responsibilities such as preparation for New Hires, Offboardings , revision of tickets and IT related reports.
- Continuous effort to inform users of potential Cybersecurity Risks that we live through in day to day business routines (phishing, virus attraction, malware).
IT Intern
Mondi Bags
Monterrey, Nuevo León, Mexico
07.2022 - 09.2024
- On-Site support in Monterrey Plant, remote support to Chihuahua, Tehuacan and Cartagena employees.
- Day to day use of Active Directory for security groups and Endpoint administration.
- Implementation of an MFA Solution in Corporate Endpoints and Cellphones, according to Global Company Solution.
- Transition from SecureDock encryption solution to Microsoft Bitlocker on 250 Endpoints.
- Transition from Office 2016 to Office 365 on 250 Endpoints, with a Global Company Cloud Based License Administrator.
- Implementation of Acronis Images for Company Endpoints, putting it in use for imaging over 50 new endpoints over the course of two years.
- Implementation of a Ticket System for users to input IT Requests, company did not have a ticketing system previously, and was given the chance to Lead the implementation of the Ticketing System in Mexico and Colombia Plants.
- Renovated all Shopfloor Endpoints in MTY.
- Supported in company migration of Zebra Scanners to Microsoft Intune
- Took the responsibility of complete administration of assets in Asset browser based app Lansweeper, this documented the complete information of all endpoints, and printers.
Education
Bachelor of Science - Management Information Systems
Universidad Autonoma De Nuevo Leon
Monterrey, Nuevo León, Mexico07-2025
High School Diploma -
Universidad Autonoma De Nuevo Leon
Monterrey, Nuevo León, Mexico12-2019
Skills
- Remote support
- Hardware troubleshooting
- IT asset management
- ITIL processes
- Network administration
- Information security
- IT infrastructure
- Active directory
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
IT Administrator
Mondi Bags
09.2024 - Current
IT Intern
Mondi Bags
07.2022 - 09.2024
Bachelor of Science - Management Information Systems
Universidad Autonoma De Nuevo Leon
High School Diploma -
Universidad Autonoma De Nuevo Leon