Excel
Juan Ernesto Fuentes Mejia
Licenciado En Administración Hotelera
Mexico City,CMX
Summary
Experienced Director of Sales with over 20 years of experience in Hospitality industry. Excellent reputation for resolving problems and improving customer satisfaction. Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Overview
2
2
Languages
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Director of Sales
Gamma Acapulco Copacabana
Acapulco, Guerrero
05.2020 - Current
- Investigated competitive landscape to maintain currency on market and anticipate negative business impacts.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Director of Sales
Fiesta Americana Punta Varadero & Fiesta Americana Holguin Costa Verde
Varadero, Cuba
08.2019 - 04.2020
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Analyzed sales data and kept up to date with market trends.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Organized events and product presentations related to national conferences and conventions.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
Regional Product Manager
Hotelbeds
Cancun, Quintana Roo
07.2018 - 07.2019
- Captured new hotel partners by optimizing business strategies and launching products to diversify offerings.
- Aligned activities with corporate objectives by coordinating marketing and IT processes.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Leveraged industry trends and competitive analysis to improve Hotel relationship building.
- Managed team of 15 direct reports.
- Monitored weekly, monthly and quarterly achievement goals.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to Contracting Manager team.
- Achieved established KPI for company, regional team and individual performance through teamwork.
Associate Director of Sales
Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa
Los Cabos, Baja California
11.2016 - 06.2018
- Monitored sales team performance and provided constructive feedback.
- Negotiated contracts and sales terms with new and existing clients.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Associate Director of Sales
Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only
Puerto Vallarta, Jalisco
05.2015 - 11.2016
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Monitored sales team performance and provided constructive feedback.
- Negotiated contracts and sales terms with new and existing clients.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Implemented new marketing initiatives to drive sales and improve overall performance.
- Promoted brand awareness and utilized networking to increase brand development.
- Built relationships with customers and community to establish long-term business growth.
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
Education
BBA - Hospitality Administration And Management
Universidad De Turismo Y Ciencias Administractivas
Mexico 08.1998 - 05.2002
Skills
Strategic Planning
Extensive personal network
Systems and software programs
Direct sales
Strategic account development
Coaching and mentoring
Accomplished manager
Sales presentations
Sales Reporting
Accomplishments
- Collaborated with team of 10 in the development of 3 hotel properties openings, at Puerto Vallarta, Acapulco and Mexico City
Software
Innsist
Oracle
Powerpoint
Interests
Nature
Travel
Sports
Timeline
Director of Sales
Gamma Acapulco Copacabana
05.2020 - Current
Director of Sales
Fiesta Americana Punta Varadero & Fiesta Americana Holguin Costa Verde
08.2019 - 04.2020
Regional Product Manager
Hotelbeds
07.2018 - 07.2019
Associate Director of Sales
Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa
11.2016 - 06.2018
Associate Director of Sales
Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only
05.2015 - 11.2016
BBA - Hospitality Administration And Management
Universidad De Turismo Y Ciencias Administractivas
08.1998 - 05.2002