Juan Felipe Perez Riega
Cancun, Quintana Roo
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel. Driven finance and banking professional effective at maximizing customer service opportunities while exceeding individual performance goals. Community reputation for industry knowledge and high levels of integrity in loan processing.
Overview
4
4
years of professional experience
Work History
OAVI OFFICE ANALYST
VIDANTA TIMESHARE
CANCUN
12.2018 - 03.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
- Maintained client lead database and consistently updated information to keep data current.
- Collaborated with internal departments and external partners to finalize sales transactions.
- Responded to customer requests for products, services and company information.
HOSTESS
VIDANTA HOTEL
CANCUN
03.2018 - 11.2018
- Collaborated with internal departments and external partners to finalize sales transactions.
- Maintained client lead database and consistently updated information to keep data current.
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
- Mentored less-experienced coworkers in timeshare industry sales techniques and customer service practices.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Education
Bachelor of Arts - Culinary Arts
UNIVERSIDAD DEL CARIBE
CANCUN, QUINTANA ROO, MEXICO05.2013
Skills
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Microsoft Office
- Data Entry
- Leadership
- Organization and Time Management
- Decision Making
- Good listening skills
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
OAVI OFFICE ANALYST
VIDANTA TIMESHARE
12.2018 - 03.2022
HOSTESS
VIDANTA HOTEL
03.2018 - 11.2018
Bachelor of Arts - Culinary Arts
UNIVERSIDAD DEL CARIBE
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