Opera
Juan Francisco Arteaga
Playa del Carmen
Summary
Motivating leader with high experience in the tourism and hotelier industry. Strong relationship builder worker oriented on achieving all goals and objectives.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Guest Service Manager Asistant
Ocean Rivera Paradise
12.2023 - Current
- In charge of daily operation for Butler, Vip front desk and Concierge department and daily follow up of guests satisfaction and complaints
- Planning and development of strategies and assuring goals and levels of satisfaction
- Recruiting, coaching and training staff strategies for supervisors staff.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Front Office Manager
Krystal Altitude
10.2021 - 12.2023
- Being second in charge in asbsence of a formal director
- Second in charge of housekeeping, loss prevention, laundry and public áreas /KPis/Payroll/Anual budget
- In charge of Front Desk/Operator deparmtne/Concierge/Bellboy/E Concierge/Guest Service.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Front desk supervisor
Hyatt Ziva Cancun
02.2020 - 12.2021
- Ensure customer satisfaction base don Medalia/Hysat survey, more tan 90%
- In charge World of Hyatt (Customer loyalty program).
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Front desk Manager Asistant
Barcelo Group Cancun
10.2019 - 02.2020
- Payroll, Coaching and development on front desk agents, supervising correct adminsitration of financial controls, Execuite Guards.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Resolved guest complaints by addressing issues with rooms promptly.
Front Desk Supervisor
Hyatt Ziva Cancun
10.2015 - 10.2019
- Ensure customer satisfaction base don Medalia/Hysat survey, more tan 90%
- In charge World of Hyatt (Customer loyalty program).
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Customer service representative
Outcan soluciones Sucursal CDMX
11.2014 - 10.2015
- Payroll nominee Company
- Customer service provided by the Company, in charge of agenda and porfolio.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Concierge
Vidanta- Grand Mayan Palace
11.2013 - 11.2014
- Vip´Guest service
- Customer agenda, dinner restaurant reservation, tours, transportation and extenernal activities.
- Developed strong relationships with local businesses, facilitating exclusive deals for hotel guests.
Education
Business Management Bachelor Degree -
Universidad del Caribe Cancun
01.2009 - 05.2013
High School Diploma - undefined
Universidad La Salle Cancun
01.2005 - 05.2008
Elemantary School Diploma - undefined
Universidad La Salle Cancun
01.2002 - 05.2005
Skills
Facilities Management Software
Problem-Solving
Attention to Detail
Software
Insist
SAP
Navision
Hotsos
Timeline
Guest Service Manager Asistant
Ocean Rivera Paradise
12.2023 - Current
Front Office Manager
Krystal Altitude
10.2021 - 12.2023
Front desk supervisor
Hyatt Ziva Cancun
02.2020 - 12.2021
Front desk Manager Asistant
Barcelo Group Cancun
10.2019 - 02.2020
Front Desk Supervisor
Hyatt Ziva Cancun
10.2015 - 10.2019
Customer service representative
Outcan soluciones Sucursal CDMX
11.2014 - 10.2015
Concierge
Vidanta- Grand Mayan Palace
11.2013 - 11.2014
Business Management Bachelor Degree -
Universidad del Caribe Cancun
01.2009 - 05.2013
High School Diploma - undefined
Universidad La Salle Cancun
01.2005 - 05.2008
Elemantary School Diploma - undefined
Universidad La Salle Cancun
01.2002 - 05.2005