Juan Francisco Dávila Peña
Nuevo Leon
Summary
Effective quality professional bringing proven success in driving continuous improvement initiatives in Quality Engineer roles. Focused and diligent with commitment to fostering corporate mission. Consistently acknowledged for implementing actionable initiative to reduce error rates and optimize company processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PDP Quality Engineer
John Deere
09.2022 - Current
- Introduction of new products according to Quality John Deere standards.
- Reduced production defects by designing and executing comprehensive quality control processes.
- Continuous improvement in current production for cost reduction or improvement (Short - Long Term)
Quality Auditor
John Deere
01.2022 - 09.2023
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Streamlined audit processes for greater efficiency, reducing time spent on each evaluation.
- Collaborated with production teams to implement corrective actions and improve manufacturing processes.
- Identified discrepancies in product specifications and collaborated with engineering teams to resolve issues.
- Conducted root cause analysis of non-conformities, implementing appropriate corrective actions to prevent recurrence.
- Improved overall customer satisfaction by ensuring that all products met established quality standards.
Client Service
Teleperformance
11.2017 - 05.2018
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
- Developed strong relationships with key clients, leading to increased retention rates and long-term partnerships.
- Identified potential upselling opportunities and presented tailored service offerings to existing clients, resulting in revenue growth.
Education
Bachelor of Science - Industrial Engineer
Universidad Autónoma De Nuevo León
San Nicolás De Los Garza06.2022
Skills
- Process Optimization
- Complex Problem-Solving
- Customer Service
- Six Sigma Methodologies
- Root Cause Analysis
- Production Traceability
Certification
- Taller de Excel para Ingenieria (Impartido por ALChE de Tec de Monterrey)
- V Congreso Internacional de Química e Ingenieria Verde
- Core Tools de la Industria Automotriz
- Análisis de Modo y Efectos de Falla 4ta edición y Control Plan 2da edición
Timeline
PDP Quality Engineer
John Deere
09.2022 - Current
Quality Auditor
John Deere
01.2022 - 09.2023
Client Service
Teleperformance
11.2017 - 05.2018
Bachelor of Science - Industrial Engineer
Universidad Autónoma De Nuevo León
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