Juan Francisco Reyes Hurtado
Sales
Puebla de Zaragoza
Summary
Reliable and dynamic Service Associate with a 10 year background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Sol Medical
Phoenix Arizona
2024.09 - 2025.07
- Helped patients complete necessary medical forms and documentation.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Translate for medical providers.
Sales Agent
Grupo Proyecta
Puebla
2023.08 - 2024.09
- Assisted call-in customers with questions and orders.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Concierge
Vidanta Nuevo Vallarta
2021.01 - 2023.07
- Handling calls and reservations in general
- Performing multitasks, such as check in, checkout, invoices.
- Refined 5 Diamond Service and VIP´s.
- I provide excellent service to my guests to manage, advise and facilitate their requirements.
- Worked closely with guests, celebrities and VIPs, showing extreme professionalism and respect for privacy.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
Concierge|
Smart Life
2017.06 - 2020.12
- Mail and phone calls managment.
- Direct contact with the client and resolution of complains.
- Daily and monthly reports.
- Customer data records.
- Directed clerical tasks, including copying, faxing and file management.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
Front desk
St. Regis Punta Mita
2015.01 - 2017.05
- Offered refined hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Polite, professional customer service to enhance business reputation through positive first impressions.
- Coordinated transportation for guests, booking shuttles and private car service.
- Welcomed customers by completing check-in procedures and amending required reservation changes.
- Directed clerical tasks, including copying, faxing and file management.
Education
High School Diploma -
Anglo Americano
Puerto Vallarta, JaliscoSkills
Professionalism
Adaptability and flexibility
Customer assistance
Sales follow-up
Customer success management
Relationship selling
Personal Information
Nationality: Mexican
Education
Highschool at Anglo Americano in Puerto Vallarta, Jalisco (2004-2007)
LANGUAGES
Native Spanish
English: B2
Hobbies and interests
- Family
- Travel
- Hiking
- Animal rescue
Timeline
Medical Receptionist
Sol Medical
2024.09 - 2025.07
Sales Agent
Grupo Proyecta
2023.08 - 2024.09
Concierge
Vidanta Nuevo Vallarta
2021.01 - 2023.07
Concierge|
Smart Life
2017.06 - 2020.12
Front desk
St. Regis Punta Mita
2015.01 - 2017.05
High School Diploma -
Anglo Americano