Summary
Overview
Work History
Education
Skills
Personal Information
Education
LANGUAGES
Hobbies and interests
Timeline
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Juan Francisco Reyes Hurtado

Juan Francisco Reyes Hurtado

Sales
Puebla de Zaragoza

Summary

Reliable and dynamic Service Associate with a 10 year background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility.

Overview

11
11
years of professional experience

Work History

Medical Receptionist

Sol Medical
Phoenix Arizona
09.2024 - 07.2025
  • Helped patients complete necessary medical forms and documentation.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Translate for medical providers.

Sales Agent

Grupo Proyecta
Puebla
08.2023 - 09.2024
  • Assisted call-in customers with questions and orders.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.

Concierge

Vidanta Nuevo Vallarta
01.2021 - 07.2023
  • Handling calls and reservations in general
  • Performing multitasks, such as check in, checkout, invoices.
  • Refined 5 Diamond Service and VIP´s.
  • I provide excellent service to my guests to manage, advise and facilitate their requirements.
  • Worked closely with guests, celebrities and VIPs, showing extreme professionalism and respect for privacy.
  • Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.

Concierge|

Smart Life
06.2017 - 12.2020
  • Mail and phone calls managment.
  • Direct contact with the client and resolution of complains.
  • Daily and monthly reports.
  • Customer data records.
  • Directed clerical tasks, including copying, faxing and file management.
  • Delivered polite, professional customer service to enhance business reputation through positive first impressions.

Front desk

St. Regis Punta Mita
01.2015 - 05.2017
  • Offered refined hospitality throughout client visits, aiding positive customer experiences and loyalty.
  • Polite, professional customer service to enhance business reputation through positive first impressions.
  • Coordinated transportation for guests, booking shuttles and private car service.
  • Welcomed customers by completing check-in procedures and amending required reservation changes.
  • Directed clerical tasks, including copying, faxing and file management.

Education

High School Diploma -

Anglo Americano
Puerto Vallarta, Jalisco

Skills

Professionalism

Adaptability and flexibility

Customer assistance

Sales follow-up

Customer success management

Relationship selling

Personal Information

Nationality: Mexican

Education

Highschool at Anglo Americano in Puerto Vallarta, Jalisco (2004-2007)

LANGUAGES

Native Spanish

English: B2 

Hobbies and interests

  • Family
  • Travel
  • Hiking
  • Animal rescue

Timeline

Medical Receptionist

Sol Medical
09.2024 - 07.2025

Sales Agent

Grupo Proyecta
08.2023 - 09.2024

Concierge

Vidanta Nuevo Vallarta
01.2021 - 07.2023

Concierge|

Smart Life
06.2017 - 12.2020

Front desk

St. Regis Punta Mita
01.2015 - 05.2017

High School Diploma -

Anglo Americano

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Juan Francisco Reyes HurtadoSales