Juan Jose Zamora

• Led operational oversight and budgetary supervision for 586 locations & a distribution center
• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
• Refined organizational structure to consolidate, streamline, and delineate necessary functions.
• Identified and pursued business development opportunities to grow organization and increase revenue.
• Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
• Managed financial, operational and human resources to optimize business performance.
• Communicated business performance, forecasts and strategies to investors and shareholders.
• Formulated and executed strategic initiatives to improve product offerings.
• Created succession plans to provide continuity of operations during leadership transitions.
• Analyzed industry trends and tracked competitor activities to inform decision making.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Initiated strategy to drive company growth and increase market share and profitability.

• Increased company revenue by $488 mdp in 12 months through aggressive new market strategies.
• Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
• Developed and implemented strategic updates to improve operations to solve issues affecting efficiency, profitability and production.
• Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
• Improved business profits by 30% through strategic updates to processes, procedures and team makeup.
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• Redefine the value proposition of the brand in the face of the new competitive and economic environment in the country.
• Aiming to increase the average number of orders per store. Establishing a solid platform for the electronic market, digital strategy, price-product value proposition. Vs Direct Competition. And the establishment of a new sales channel with aggregators.
• Increase the enterprise value of the company through operational efficiencies, new income channels, decrease in the use of own capital for development, balancing the portfolio of corporate vs. franchised stores.
• Development of a High Performance team for the brand, according to current market challenges
• Expansion plan. Absolute dominance in each territory in which the brand has a presence with a Relative Market Shere of 1.8
• Transform the brand culture into two axes: Customer Centric and Owner Manager

* Establishment of OPS Services, Marketing Consultant, Develoment support for National Territory Franchises
* Onbording and targeting of restaurants acquired from BKC
* Consistent increase in Same Store Sales 2015 - YTD. Through aggressive commercial strategies and Local Store MKT by Restaurant. Transforming the value proposition of the brand
* 95% of restaurants remodeled with a new image and brand identity
*> 10 PPP improvement in 4 Wall EBITDA per restaurant. Through strategies of operational efficiencies, optimal mixes in menu management, control tools (labor management, suggested ordering, restaurant supervision)
* Development of High performance team for brand management and succession plan

• Supported Regional Directors and Genera Managers to maximize quality and work efficiency.
• Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
• Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.
• Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
• Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Increased profits by 20% within one year through restructure of business line.
• Promoted positive customer experience through day-to-day supervision and management

• Delegated assignments based on site plans, project needs and knowledge of individual team members.
• Organized and optimized daily operations of 6 Regional Directors , 400 General Managers in 400 Stores with consistent on-time delivery.
• Directed team of 400 General Managers in operational development of service network, including implementation of quality requirements and operating standards.
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Increased profits by 6% within one year through restructure of business line.
• Increased sales by $15 MDP by establishing goals, overseeing performance.