JUAN M. GONZALEZ

• My Job in this company as a Verizon customer service representative consists in to provide the best solution for customer's problems, empathizing with them so they feel that they are getting the best solution, also offering value to their plans, making them feel confident that they get the best help and the best service
• I provide service to English speaking customers only.

• My job in this company was to take phone calls front different clients and interpret from Spanish to English and English to Spanish, always giving the best customer service and the most accurate interpretation possible, punctuality was a must as well as bee polite with our clients and their customers, have a good memory and fast note taking was really important in this kind of job, I used to receive all kind of phone calls: 911, 311, insurance companies, sales stores, pharmacies, government institutions, communications companies ( cable companies, cell phone companies), Utilities companies, hospitals, etc.

I was hired in Puebla but they sent me to a new store en Los Cabos, the employees in the store would call me every time that they had trouble understanding the customers as the 80% of the customers only spoke English and I used to giving them the best time in the store helping them to find what they looking for and getting them really pleased with the store so they would come back the store.

• I provide excellent customer service to UBER users, with the UBER driver app on my phone I was getting the request from the UBER customers and drive to pick them up as fast as possible and take them to their destination, safely but also providing the best experience for the customer.

• I was in charge of five stores
• I saw to the opening of each store
• I continued to see to the maintenance of each location along with scheduling staff, retaining a relationship with corporate entities and all other aspects of keeping a business up and running
• I handle all of the financial revenue for our Richmond market
• I call employees to remind them of our constantly changing promotions and see to training new employees to make sure they are equipped with the knowledge needed to sell our products and services
• I have to view daily transactions from each store to sustain accuracy for each sale
• I set up security features for each building and computer system for all employees
• I receive and ship inventory as needed and keep record of every item that is in each store
• I check every store personally to see that all merchandising meets corporate criteria whenever a new promotion starts
• I answer questions about products and service daily as well as override certain items that have a promotional value for employees during sale transactions
• I send weekly reports to our main office for payroll, expenses etc.

• I was the second in charge under the Store Manager my job was to oversee that every employee was doing their job I was also in charge of the Safety in the store for Employees and Customers constantly walk around the store to ensure that, provide excellent customer service, every week I had to check reports to make sure that we were not overcharge by vendors or services, also everyday check employees times to make sure it was accurate, check that every department was doing the reports, every month had meetings with different employees to discuss safety issues, check schedule from every department for accuracy and efficiency, I was in charge to order supplies for the store and also I had to make sure that every department was doing their proper orders supplies and merchandise, every month I had to check reports to get the profit or loss of the store.

• I provide excellent customer service to our family of customers while asking open ended questions to find out what they need
• I have been groomed to ask and offer everything to everyone while maintaining a friendly professional composure
• I am well trained in understanding goals and how to exceed the goals provided to me.

• I was in charge of five stores
• I saw to the opening of each store
• I continued to see to the maintenance of each location along with scheduling staff, retaining a relationship with corporate entities and all other aspects of keeping a business up and running
• I handle all of the financial revenue for our Richmond market
• I call employees to remind them of our constantly changing promotions and see to training new employees to make sure they are equipped with the knowledge needed to sell our products and services
• I have to view daily transactions from each store to sustain accuracy for each sale
• I set up security features for each building and computer system for all employees
• I receive and ship inventory as needed and keep record of every item that is in each store
• I check every store personally to see that all merchandising meets corporate criteria whenever a new promotion starts
• I answer questions about products and service daily as well as override certain items that have a promotional value for employees during sale transactions
• I send weekly reports to our main office for payroll, expenses etc.

• In this position I was in charge of everything from stocking to cashier to scheduling
• On a daily basis I ensured that each store under my responsibility was properly stocked and that all employees were trained correctly
• I was known for "fixing" stores so I had 6 stores that I actually was in charge of at one time or another
• My daily routine was to open the store, count all registers, plan for and direct stock people, scheduling, inventory, loss prevention, seeing to customers needs, resolving any customer or employee issues.

• In this position I lead a team that went around to multiple stores ( Foodlion, Dollar Tree, Old Navy etc.) counting inventory professionally for the companies
• Depending on which stores we would go to the team under my supervision was any where from 12 people to 120
• There were some locations that required me to drive a van with my team in it
• At the end of each inventory count per store I created a report for the corporate office of those stores
• I trained all new employees for my team and also new Inventory Managers.

• In this position I started out as a counter and was promoted to Inventory Manager
• I lead a team that handled inventory control for Home Depot and Kohl's
• I would go to the stores ahead of time to make sure they were ready for my inventory team and set up the sections
• I created reports for the corporate offices of those stores.

• I built and sold computers
• I performed maintenance on computer systems in the schools
• I did all of my own book keeping and financial records for the company
• I fixed computers and printers for customers including but not limited to hard drive issues, viruses, and install all the network wiring and software.