Juan Manuel Chavez Loya
Fort Worth,Unired States
Summary
With a proven track record at Specialist IT, I excel in computer troubleshooting and fostering client relationships, enhancing system performance and customer satisfaction. My tenure as a Business Owner further honed my inventory management and interpersonal skills, achieving streamlined operations and innovative solutions that significantly boosted client satisfaction.
Overview
24
24
years of professional experience
Work History
Computer Technician
Specialist IT
01.2021 - 12.2024
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
Business Owner
Especialistas En Laptops SA
01.2001 - 11.2020
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
Education
Bachelor - Technology Education
Chihuahua University
Chihuahua City06.2002
Skills
- Computer assembly
- Desktop and laptop installations
- Computer troubleshooting
- Installation and repair
- Attention to detail
- Software installation
- System upgrades
- Hardware installation
- Software applications
- Hardware and software installation
- Device configuration
- Customer service
- Hardware repair
- Hardware troubleshooting
- Printers and peripherals installation
- Software updates
- Technical support
- Printer setup
- Remote support
- System diagnostics
- Operating system expertise
- Email account set up
- Analytical thinking
- Virus removal
- System testing
- Hardware configuration
- PC refurbishment
- Wireless networking
- Preventive Maintenance
- Web security
- Computer imaging
- System backup
- Apple ios
- Operating system testing
- Valid Driver's license
- Data recovery
- Inventory management
- Disaster recovery
- Network testing
- Software configuration
Languages
Spanish
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Computer Technician
Specialist IT
01.2021 - 12.2024
Business Owner
Especialistas En Laptops SA
01.2001 - 11.2020
Bachelor - Technology Education
Chihuahua University
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