Juan Manuel Enriquez Rodriguez
Síntesis profesional
I have a successful 12-year career as an Operations Manager and Windows Server Administrator, demonstrating expertise in personnel management and process implementation. I excel in communicating effectively with business partners and stakeholders across various lines of business. My IT experience includes Windows Server Administration, incident resolution, and data analysis. Focused, open to new ideas and enthusiastic to take on new challenges
Información general
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Experiencia laboral
Windows Server Administrator
Tata Consultancy Services
Guadalajara, Mexico
2024.07 - Current
- Windows Server Troubleshooting/Maintenance Support
- Diagnose and resolve server problems such as Disk Issues, NetBackups, RFBs, and Hardware Issues
- Handle critical weekend activities such as Isolations, Deployments, Software Installs, SCCM Repairs, and Server's Pre/Post Checks
- Dell and HP Troubleshooting/upgrades
- Handling of Mainframe/Windows Terminal
- User Incident Resolution through Service Now
- Achieved service time and quality targets.
End User Technology L1 Team Lead
Tata Consultancy Services
Guadalajara, Mexico
2020.08 - 2024.07
- Managed the EUT L1 Team which assisted other Teams like Windows, Desktop, UCC, CMS and Mobile Teams
- Scheduled and attended personnel 1 on 1 feed backs
- Process Improvements set to meet goals and Client Compliance
- Attend Governance Calls directly with the Client which is Morgan Stanley
- Handle server Alerts through Sockeye Prod which is the Software
- RFBs Monitoring/Troubleshooting
- Vendor Engagements for server repairs/upgrades
- Incident Resolve through Service Now
FICCP Unsecured Balances Team Lead
Tata Consultancy Services
Guadalajara, Mexico
2013.07 - 2020.03
- Team personnel management
- PMO Assistant
- Reconcile Unsecured Balances from Bond Trades across different clients world wide
- Create risk money exposure reports to present to senior management at Morgan Stanley on a daily basis
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Managed and mentored team of 7 to deliver exceptional service.
- Bloomberg Terminal Handling
- Up-training by coaching. motivating and developing the Team
- Developed plans and lead implementations, analytics training and operational based on client requirements
Estudios
LA Mission College
San Fernando Valley, Califonia 2006.09 - 2007.05
Diploma -
Valley Center High School
Valley Center, California 2001.09 - 2005.06
Competencias
Team leadership and motivation
Scrum mastery knowledge
Personnel Management
Process Improvements
Strategy & Planning
Business Administration
Data Analysis
EUT Windows Server Administrator
Verbal Communication
Willingness to learn
Commitment to excellence
Certificación
- Scrum Master Certification PSM1
- Project Management Fundamentals
Logros
- Service & Commitment Award
- Best Team Award
- Star of the Month Award
Cronología
Windows Server Administrator
Tata Consultancy Services
2024.07 - Current
End User Technology L1 Team Lead
Tata Consultancy Services
2020.08 - 2024.07
FICCP Unsecured Balances Team Lead
Tata Consultancy Services
2013.07 - 2020.03
LA Mission College
2006.09 - 2007.05
Diploma -
Valley Center High School
2001.09 - 2005.06