Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
BusinessAnalyst
Juan Manuel Gonzalez

Juan Manuel Gonzalez

Sales And Customer Service
Valle De Bravo,MEX

Summary

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Bringing 6 years of related experience. Accomplished Sales Representative with career history marked by numerous sales awards, recognition, and recommendations. Track record of exceeding sales, service and client quotas. Over 4 years of successful experience as leader and mentor to junior sales professionals. Polite and positive sales booking with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Overview

2
2
Languages
3
3
years of post-secondary education
5
5
years of professional experience

Work History

Customer Service Agent

Qualfon
Mexico, City
01.2021 - Current
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Addressed escalated customer service issues sent from management and membership teams to save customer relationships.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Communicated professionally with colleagues, freelancers and clients.
  • Assisted call-in customers with questions and orders.
  • Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.

Sales Associate

Travelpassgroup
Mexico, City
04.2019 - 10.2021
  • I helped the potential customer to find the rooms or suites they were looking to book in for the days they needed offering the best option to their needs in budget or elegant customers to book the rooms.
  • Solved questions by informing customers of current promotions and addons to hotels or resources.
  • Helped locate the best in location or price and benefits of and suggested suites in the hotel's options.

Sales Manager

Mundored valle de bravo
Valle de bravo , estado de mexico
07.2016 - 11.2018
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Acted as first point of contact for Mundored valle de bravo.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Responded to internet inquiries and phone calls in timely matter.
  • Provided superior and individualized customer service.
  • Kept detailed records of sales and contracts.
  • Developed paid client ads for use on diverse social media platforms, achieving average of 160 users per ad.
  • Created content strategies for digital media.
  • Identified appropriate KPIs and reported key metrics from digital campaigns.

Education

High School Diploma -

Wheeling High School
Wheeling Il
03.1996 - 06.1999

Skills

Sales expertise

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Work Availability

monday
tuesday
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friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Customer Service Agent

Qualfon
01.2021 - Current

Sales Associate

Travelpassgroup
04.2019 - 10.2021

Sales Manager

Mundored valle de bravo
07.2016 - 11.2018

High School Diploma -

Wheeling High School
03.1996 - 06.1999

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Juan Manuel GonzalezSales And Customer Service