Juan Manuel Gomez Flores

• As a Sales Development Representative (SDR) and Team Lead, my primary role was to assist customers in enhancing their business operations by providing a CRM solution that improved customer service efficiency and streamlined payment processing.
• In my capacity as a Team Lead, I supported my teammates by helping them refine their skills and excel in their roles. I also provided guidance and advice to foster their professional growth and success.

• As a Sales Specialist for Avis and Budget Car Rentals, I managed customer complaints and refund requests, ensuring a high level of service. I specialized in de-escalating situations, resolving issues effectively, and maintaining customer satisfaction.
• Responded to inquiries from potential customers via email and telephone.
• Delivered updated and accurate information in response to guest inquiries.
• Delivered exceptional service by greeting customers, taking orders and filling each accurately.
• Updated and maintained rental agreement files and documents.
• Answered customer questions to maintain high satisfaction levels.

Customer Support Representative – Metro PCS.

• Provided exceptional customer support by assisting with payment issues, and troubleshooting data-related concerns. Ensured prompt and effective resolutions to enhance customer satisfaction, and maintain service reliability.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Maintained a high level of professionalism when dealing with difficult customers.