Juan Manuel Gonzalez Varela
Juarez
Summary
Dynamic Floor Manager at Genpact with a proven track record in employee management and customer relations. Enhanced customer satisfaction through effective issue resolution and innovative floor layouts. Skilled in POS systems and team training, I fostered a motivated workforce, boosting productivity and morale while ensuring operational excellence.
Professional with solid background in managing retail environments. Adept at fostering team collaboration and driving results through effective leadership and adaptability. Skilled in inventory management, customer service, and staff development. Known for reliability and flexibility in meeting shifting demands of retail floor.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Floor Manager
Genpact
08.2004 - 11.2024
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures Number times weekly by balancing cash drawers and reconciling credit card transactions.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
Food Service Worker
Little Ceasars
02.2023 - 11.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Education
High School Diploma -
Avenal High School
Avenal CaSkills
- Employee management
- Customer relations
- Policy enforcement
- POS systems
- Operations management
- Performance improvements
- Scheduling and planning
- Team training and development
- Employee scheduling
Certification
Green Belt Certified
Timeline
Food Service Worker
Little Ceasars
02.2023 - 11.2023
Floor Manager
Genpact
08.2004 - 11.2024
High School Diploma -
Avenal High School
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