Summary
Overview
Work History
Skills
Professional Development
Timeline

Juan Martin Barrera Domínguez

Naucalpan de Juárez

Summary

Bilingual customer service professional with experience supporting high-volume operations in telecommunications and healthcare environments. Strong background in task coordination, issue tracking, stakeholder communication, and process documentation. Seeking an Associate/Senior Associate Project Manager (Entry-Level) role.

Overview

3
3
years of professional experience

Work History

Senior Business Rep. Credits & Collections

AT&T Business
Naucalpan, México, Mexico
07.2025 - Current
  • Experienced in negotiating payment plans and settlements.
  • Analyzing financial situations to find viable solutions.
  • Detail-oriented with ability to manage multiple accounts efficiently.
  • Effective communicator with ability to build rapport with debtors.

Bilingual Customer Service Agent

TTEC México
Ciudad de México, México
01.2024 - 07.2025
  • Manged end-to-end customer cases.
  • Escalated complex issue.
  • Documented actions.
  • Supported retention initiatives.
  • Met SLAs in a fast-paced environment.

Bilingual Customer Service Agent

Results CX
Hermosillo, Sonora
09.2023 - 12.2023
  • Supported healthcare enrollments.
  • Ensured data accuracy
  • Processed payments.
  • Identified improvement opportunities.

Bilingual Customer Service Agent.

Teleperformance Hacienda (Comcast)
Aguascalientes, Aguascalientes
10.2022 - 07.2023
  • Deliver telecom support.
  • Coordinated upgrades.
  • Balanced quality service and sales goals.
  • Supported retentions initiatives.

Skills

  • Project Coordination
  • Task tracking
  • Stakeholder Communication
  • Issue & Risk Identification
  • SLA & KPI Adherence
  • Cross-Functional Collaboration
  • Time Management
  • Microsoft Excel & Word

Professional Development

Self-study in Project Management fundamentals. Interested in CAPM / PMP certification path. 

Timeline

Senior Business Rep. Credits & Collections - AT&T Business
07.2025 - Current
Bilingual Customer Service Agent - TTEC México
01.2024 - 07.2025
Bilingual Customer Service Agent - Results CX
09.2023 - 12.2023
Bilingual Customer Service Agent. - Teleperformance Hacienda (Comcast)
10.2022 - 07.2023
Juan Martin Barrera Domínguez