Summary
Overview
Work history
Education
Skills
Languages
Custom
Affiliations
Timeline
Generic
JUAN MIGUEL BAENA PONCE

JUAN MIGUEL BAENA PONCE

Monterrey,N.L.

Summary

Highly experienced in customer service , technical support and strategic logistics. Known for exceptional communication skills and a calm demeanour under pressure. Demonstrates leadership competence and an attitude of service, proficient in performance, monitoring and upselling, with advanced knowledge of Office 365 tools. Committed to solving problems creatively and efficiently while pursuing opportunities to enhance operational efficiency.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work history

Associate Operations Manager

Uber Freight Logistics
Monterrey, Nuevo León
04.2025 - Current
  • After hours goods transportation logistics management for clients such as Coca Cola, Target, Danone, Niagara, Auto Zone and many others.
  • Managed team performance, achieving high-quality output consistently.
  • Oversaw day-to-day operations; maintained high standards of service delivery.
  • Coordinated staff schedules for efficient manpower utilisation.

LED Trainer

Hexaware Technologies
Monterrey, Nuevo León
04.2021 - 12.2024
  • Product Trainer for McAfee Antivirus
  • Created detailed training schedules for optimal time management.
  • Provided constructive feedback to trainees, driving continuous improvement.
  • Tracked employee performance post-training to ensure information absorption.

Technical Support Specialist II

HughesNet Satellite Internet
Monterrey, Nuevo León
04.2020 - 04.2021
  • Technical support and customer service specialist level II for HughesNet Satellite Internet.
  • Resolved technical issues by providing detailed troubleshooting steps.
  • Assisted clients via phone, chat and email, ensuring quality service delivery.

Airport Representative

TUI Airways
Cancún, Quintana Roo
09.2019 - 04.2020
  • Airport representative for TUI Airlines. customer service, transportation/luggage logistics, ticket tracking and on-field solutions for guests from the UK and Nordic Region.
  • Carried out day-to-day duties accurately and efficiently.
  • Worked flexible hours, weekends and holidays.

Operations Manager

CBG Solutions
CDMX
11.2016 - 08.2018
  • Operation manager for payrolls, contracts, staff training and business follow ups with potential clients.
  • Coordinated cross-functional teams.
  • Optimised workflow procedures with strategic planning and team coordination.

Operations Manager

OptaSmart Solutions
CDMX
10.2012 - 10.2016
  • Responsible for Quality, Production and Deployment for BBVA Bancomer clarification’s project.
  • Optimised workflow procedures with strategic planning and team coordination.
  • Implemented quality control measures, enhanced product standards.

Education

Facultad de Relaciones Internacionales, U.A.N.L.
08.2004 - 08.2008

Skills

  • Customer service
  • Efficiency to solve problems creatively
  • Strategic logistics knowledge
  • Exceptional communication skills
  • Attitude of service
  • Quality control
  • Diligent
  • Leadership competence
  • Supply chain management
  • Performance monitoring
  • Communication skills
  • Calm under pressure
  • Upselling
  • Knowledge of Excel, Word, Power Point, Forms, Office 365
  • AWS database experience
  • Salesforce ecosystem navigation

Languages

Spanish
Native
English
Fluent

Custom

  • Boxing
  • Muay Thai
  • Football
  • Basketball
  • Reading
  • Cooking
  • Mixology
  • Music

Affiliations

  • Reading
  • Boxing
  • Family
  • Grill cooking

Timeline

Associate Operations Manager

Uber Freight Logistics
04.2025 - Current

LED Trainer

Hexaware Technologies
04.2021 - 12.2024

Technical Support Specialist II

HughesNet Satellite Internet
04.2020 - 04.2021

Airport Representative

TUI Airways
09.2019 - 04.2020

Operations Manager

CBG Solutions
11.2016 - 08.2018

Operations Manager

OptaSmart Solutions
10.2012 - 10.2016

Facultad de Relaciones Internacionales, U.A.N.L.
08.2004 - 08.2008

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JUAN MIGUEL BAENA PONCE