Summary
Overview
Work History
Education
Languages
Timeline
Generic
JUAN MIGUEL BAENA PONCE

JUAN MIGUEL BAENA PONCE

Monterrey

Summary

Highly experienced in leadership for customer service , technical support and strategic logistics. Committed to solving problems creatively and efficiently while pursuing opportunities to enhance operational efficiency.

Overview

14
14
years of professional experience

Work History

Customer Service Specialist

TYT Logistics
Monterrey, Nuevo León
08.2025 - Current
  • Customer Service Specialist for Allegiant Airlines. Performed such tasks as confirm flights schedules, airplanes routes and location, baggage tracking, cross communication with airport staff to solve customers' inquiries.

Associate Operations Manager

Uber Freight Logistics
Monterrey, Nuevo León
04.2025 - 08.2025
  • After hours goods transportation logistics Team management for clients such as Coca Cola, Target, Danone, Niagara, Auto Zone and many others.

LED Trainer

Hexaware Technologies
Monterrey, Nuevo León
04.2021 - 12.2024
  • Product Trainer for McAfee Antivirus, managing groups of 20-25 people per batch.
  • Provided constructive feedback to trainees, driving continuous improvement.

Technical Support Specialist II

HughesNet Satellite Internet
Monterrey, Nuevo León
04.2020 - 04.2021
  • Technical support and customer service specialist level II.
  • Resolved technical issues by providing detailed troubleshooting steps.

Airport Representative

TUI Airways
Cancún, Quintana Roo
09.2019 - 04.2020
  • Customer service, transportation/luggage logistics, ticket tracking and on-field solutions for guests from the UK and Nordic Region.

Operations Manager

CBG Solutions
CDMX
11.2016 - 08.2018
  • Operation manager for payrolls, contracts, staff training and business follow ups with potential clients.

Operations Manager

OptaSmart Solutions
CDMX
10.2012 - 10.2016
  • Responsible for Quality, Production and Deployment for BBVA Bancomer clarification’s project.

Education

Facultad De Relaciones Internacionales, U.A.N.L.
Monterrey, Nuevo León

Languages

Spanish
Native
English
Fluent

Timeline

Customer Service Specialist

TYT Logistics
08.2025 - Current

Associate Operations Manager

Uber Freight Logistics
04.2025 - 08.2025

LED Trainer

Hexaware Technologies
04.2021 - 12.2024

Technical Support Specialist II

HughesNet Satellite Internet
04.2020 - 04.2021

Airport Representative

TUI Airways
09.2019 - 04.2020

Operations Manager

CBG Solutions
11.2016 - 08.2018

Operations Manager

OptaSmart Solutions
10.2012 - 10.2016

Facultad De Relaciones Internacionales, U.A.N.L.
JUAN MIGUEL BAENA PONCE