Highly experienced in leadership for customer service , technical support and strategic logistics. Committed to solving problems creatively and efficiently while pursuing opportunities to enhance operational efficiency.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
TYT Logistics
Monterrey, Nuevo León
08.2025 - Current
Customer Service Specialist for Allegiant Airlines. Performed such tasks as confirm flights schedules, airplanes routes and location, baggage tracking, cross communication with airport staff to solve customers' inquiries.
Associate Operations Manager
Uber Freight Logistics
Monterrey, Nuevo León
04.2025 - 08.2025
After hours goods transportation logistics Team management for clients such as Coca Cola, Target, Danone, Niagara, Auto Zone and many others.
LED Trainer
Hexaware Technologies
Monterrey, Nuevo León
04.2021 - 12.2024
Product Trainer for McAfee Antivirus, managing groups of 20-25 people per batch.
Provided constructive feedback to trainees, driving continuous improvement.
Technical Support Specialist II
HughesNet Satellite Internet
Monterrey, Nuevo León
04.2020 - 04.2021
Technical support and customer service specialist level II.
Resolved technical issues by providing detailed troubleshooting steps.
Airport Representative
TUI Airways
Cancún, Quintana Roo
09.2019 - 04.2020
Customer service, transportation/luggage logistics, ticket tracking and on-field solutions for guests from the UK and Nordic Region.
Operations Manager
CBG Solutions
CDMX
11.2016 - 08.2018
Operation manager for payrolls, contracts, staff training and business follow ups with potential clients.
Operations Manager
OptaSmart Solutions
CDMX
10.2012 - 10.2016
Responsible for Quality, Production and Deployment for BBVA Bancomer clarification’s project.