Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Quote
Software
Work Preference
Interests
Timeline
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Juan Miguel Reyes

Juan Miguel Reyes

Coordinator Travel Help Desk
Atotonilco de Tula

Summary

Accomplished Sales Manager at AT&T, adept in negotiation and strategic planning, significantly increased sales revenue through innovative strategies and exceptional team leadership. Demonstrated expertise in operations management and staff management, fostering high-performing teams and exceeding sales targets by fostering continuous improvement and client satisfaction.

Overview

23
23
years of professional experience
2
2
Languages

Work History

Coordinator Travel Help Desk

Interval International
06.2022 - 01.2025
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
  • Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Monitored front areas so that questions could be promptly addressed.

Sales Manager

AT&T
11.2016 - 05.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Customer Service Representative

AMEX
09.2015 - 11.2016
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Shift Manager

IHOP
Dallas , Texas
01.2002 - 09.2008
  • Promoted a positive work environment through open communication and constructive feedback.
  • Tracked receipts, employee hours, and inventory movements.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Warehouse Supervisor

Target
05.2005 - 05.2014
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Operated warehouse material handling equipment correctly to move loads.
  • Used warehouse management software to reconcile daily inventory.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.

Education

High School Diploma - General Studies

UJED
Durango, México
07.1997

Skills

Permit applications

Accomplishments

US Cumbres top 5% sales winner

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Quote

"The only way to have loyal customers is to create loyal employees. If you take care of your employees, they will take care of your customers."
Richard Branson

Software

OFFICE 365

Work Preference

Work Type

Full TimeContract WorkInternshipPart Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsTeam Building / Company RetreatsCompany Culture

Interests

Travel

Timeline

Coordinator Travel Help Desk

Interval International
06.2022 - 01.2025

Sales Manager

AT&T
11.2016 - 05.2022

Customer Service Representative

AMEX
09.2015 - 11.2016

Warehouse Supervisor

Target
05.2005 - 05.2014

Shift Manager

IHOP
01.2002 - 09.2008

High School Diploma - General Studies

UJED

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Juan Miguel ReyesCoordinator Travel Help Desk