Juan Miguel Reyes
Coordinator Travel Help Desk
Atotonilco de Tula
Summary
Accomplished Sales Manager at AT&T, adept in negotiation and strategic planning, significantly increased sales revenue through innovative strategies and exceptional team leadership. Demonstrated expertise in operations management and staff management, fostering high-performing teams and exceeding sales targets by fostering continuous improvement and client satisfaction.
Overview
23
23
years of professional experience
2
2
Languages
Work History
Coordinator Travel Help Desk
Interval International
06.2022 - 01.2025
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Monitored front areas so that questions could be promptly addressed.
Sales Manager
AT&T
11.2016 - 05.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Customer Service Representative
AMEX
09.2015 - 11.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Shift Manager
IHOP
Dallas , Texas
01.2002 - 09.2008
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Warehouse Supervisor
Target
05.2005 - 05.2014
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Operated warehouse material handling equipment correctly to move loads.
- Used warehouse management software to reconcile daily inventory.
- Completed daily operations on time and maintained high standards of accuracy.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
Education
High School Diploma - General Studies
UJED
Durango, México 07.1997
Skills
Permit applications
Accomplishments
US Cumbres top 5% sales winner
Timeline
Coordinator Travel Help Desk
Interval International
06.2022 - 01.2025
Sales Manager
AT&T
11.2016 - 05.2022
Customer Service Representative
AMEX
09.2015 - 11.2016
Warehouse Supervisor
Target
05.2005 - 05.2014
Shift Manager
IHOP
01.2002 - 09.2008
High School Diploma - General Studies
UJED
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